Four Points by Sheraton Puntacana Village, Punta Cana, Dominican Republic

Travel circumstances forced me to have to book there late in the evening. The front desk staff were so rude, condescending, openly laughing at me, the guest. Mocking and laughing that my reservation had been made just an hour or two before my arrival. Making no effort to conceal their disrespectful attitude.

This hotel is 5 mins walk from Terminal B at Punta Cana airport, so a perfect resting place after a long flight. There is also a shuttle bus which came within 5 mins of being called. The hotel is standard for this type of price, it has a decent pool and also decent buffet breakfasr

I have been to this property on several occasions with out issue. But on this occasion they did not provide what I reserved. I have been taking groups to the Dominican Republic for the last 8 years. Students doing work with remote villages to install clean water systems and improve healthcare and education opportunities. I made reservations at the Sheraton as a final night treat. I simply ask for rooms with 2 beds. Upon arrival they indicated that no problem the rooms were in the process of being cleaned and that we should come back in about 2 hours. When we returned they informed us that there were no double rooms, only single rooms. They indicated that a large group had come in and taken all the double rooms. So my students could sleep on a rollaway bed or on a couch. But since it was after 5. I had no choice but to take this solution. I spoke with the management and they said that booking through HOTELS.Com did not guarantee a double room, that it was only a preference and was left to the discretion of the hotel to provide the room type. I called HOTELS.COM and after about 20 minutes and 3 transfers i got an agent who indicated they could find us another hotel about 20 minutes away. By this time it is after 6pm and by the time I collected my group and transported them to the new hotel it would have been after 7 or 8 pm. With a mid morning flight this did not seem feasible. I found the Sheraton management and Hotel.com service to be less than satisfactory.

Was so good and comfortable to stay there for two days. Centric near restaurants, airport and mall.

The hotel was in great location from the airport. Local shopping area and lots of restaurants around. Front desk told us about happy hour until 8pm at the bar. Went at 7pm and they said it was over. Big sign by the bar that says happy hour until 8pm. Showed the waiter and he says "I have to check on it" hotels.com said we had breakfast included when we were booking. It was not included. Didn't appreciate that part.