Hotel América

Photo gallery for Hotel América

Interior entrance
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Hotel América

Hotel América

2.0 star property
City-center hotel within walking distance of Laguna Bacalar Ecological Park

7.2/10 Good

181 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Separate bedrooms
  • 24/7 front desk
Av. 5 No. 258 Entre calles 30 y 32, Col. Centro, Bacalar, QROO, 77930
Main amenities
  • 20 guestrooms
  • Daily housekeeping
  • Near the beach
  • Airport shuttle
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Convenience store
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
For families
  • Children stay free
  • Separate bedroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Mario Villanueva Madrid
  • Laguna Bacalar Ecological Park - 3 min walk
  • Lake Bacalar - 4 min walk
  • Cenote Cocalitos - 13 min drive
  • Laguna Milagros - 28 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive
  • Corozal (CZH) - 57 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel América

Placing you 0.2 mi (0.3 km) from Laguna Bacalar Ecological Park and 0.2 mi (0.3 km) from Lake Bacalar, Hotel América offers an airport shuttle (available 24 hours) for MXN 200 per person. Free perks include WiFi and self parking. Fellow travelers like the helpful staff and WiFi.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms


  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Internet
  • Free WiFi in public areas
  • Free WiFi in rooms


  • Parking
  • Free onsite self parking
  • Onsite parking limited


  • Transfers
  • Airport shuttle (available 24 hours)*


  • Offsite
  • Area shuttle*

Property amenities

Taking the kids

  • Children stay free
  • Grocery/convenience store

What to do

  • Beach nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk


  • Elevator

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 20-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 200 per person (roundtrip)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.


This property accepts credit cards, debit cards and cash.

Also known as

Hotel America Bacalar
America Bacalar
Hotel America
OYO Hotel América
Hotel América Hotel
Hotel América Bacalar
Hotel América Hotel Bacalar

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Clean rooms ... A bit noisy, with it being a small town, there are roosters singing and dogs barking quite often. If you don't mind that, it was a pleasant stay... Felt safe at all times. The whole town of Bacalar is very safe. Locals are very friendly.
Juan, 2-night family trip
Verified guest review

10/10 Exceptional

Easy check in although we tried to pay with card and the card reader wasn’t working for us. They have filtered water around the property which helps with those hot days. The room AC worked well, the water got hot immediately. The wifi was great and didn’t go down the whole time we were staying there. Short walk to everything.
Yesenia, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Okay for the price
It’s okay for the price but nothing special. The location is good and the rooms are quite big but that’s about it.
2-night trip
Verified guest review

8/10 Very good

MIGUE ANGEL, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

A very quiet place
1-night family trip
Verified Expedia guest review

2/10 Poor

Jan, 2-night trip
Verified Expedia guest review

4/10 Fair

La aparencia del hotel se mira bien pero la cama solo tenia una sabana y las toallas un poco viejas el recepcionista cuando me registre me quedo a deber el cambio y salimos y seguia sin cambio asi que nunca me regreso mi dinero del cambio.
1-night trip
Verified guest review

4/10 Fair

It was okay because we had no better affordable options at the time, but next time I would pick a different place.
Heather, 1-night trip with friends
Verified Expedia guest review

6/10 Good

cheating with extra charges
nobody speaks English. Not a single word. I used Google Translate and then I realized that they asked for extra 711 pesos (CAD $53). I asked what exactly those charges are. The lady called somebody several times and I had to ask again to explain what are those charges. Finally I received the key after 30 minutes. No extra charges. Luckelly it was the only hotel which tried to charge exra. All other hotels never asled me for any extra charges during my stay in Mexico.
Alexander, 1-night family trip
Verified guest review

2/10 Poor

Horrible hotel no hot water horrible service never back and the hotel
Ricardo, 1-night family trip
Verified Expedia guest review