Location is excellent. Easy walk from the Ferry terminal. The up side is the hotel is very clean. The maid's clean the room daily. Felt very safe and nothing was stolen or even rummaged through. Down side: ?Bathroom sink area has no counter space. This is definitely around a 3 star for facility, but clean. I felt the beds (we were in 2 different rooms in 5 nights due to scheduling) were both hard, and I didn't sleep well. The A/C was noisy in one room, but needed it on. The staff was very friendly. Check in is 2 pm or 3 pm - very strict, but can leave stuff in the office until you check in. Beach chairs are also sold to the general public/tourists off the Ferries, so if you don't claim a chair and stay there, they will take your stuff off and sell the lounges - which in my opinion is WRONG, especially when they advertise you will have lounges - this may or may not be true!!! The hotel doesn't provide beach towels, which is tough. Food at Chi-Chi C's is sub-par. The restaurants on the island are excellent however. We ate several places and never disappointed at all! Overall, we enjoyed our 5 nights at Chichis and Charlies.