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All properties in Cairns (and vicinity), Queensland, Australia

Crystalbrook Riley

Luxury hotel with 2 bars/lounges, near Cairns Esplanade

  • Free WiFi
From
Rs19,405

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1 / 79Sea King - Balcony
131-141 Esplanade, Cairns (and vicinity), 4870, QLD, Australia
9.4.Exceptional.
  • Great

    Dec 26, 2018

  • Crystalbrook Riley... well what can we say! This is what you expect form a 5 star hotel.…

    Jun 27, 2021

See all 588 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Quiet
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 311 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Iron/ironing board
  • Hair dryer

What’s around

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Panoramic Sea
  • Family Room, Sea View
  • Suite, 1 King Bed with Sofa bed
  • Family Room - Urban View
  • Family Room (Resort View)

Location

131-141 Esplanade, Cairns (and vicinity), 4870, QLD, Australia
  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk

What’s around

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk
  • Center of Contemporary Arts - 4 min walk
  • Kick Contemporary Arts - 4 min walk
  • Jute Theatre - 4 min walk

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Cairns Station - 19 min walk
  • Freshwater Station - 15 min drive
  • Redlynch Station - 17 min drive

At a glance

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 12.00 per day)
  • Onsite valet parking (fees apply)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table

Working away

  • Number of meeting rooms - 6

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower

Languages Spoken

  • English
  • Japanese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Crystalbrook Riley Cairns
  • Crystalbrook Riley Hotel Cairns
  • Riley a Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Crystalbrook Riley Hotel

Optional extras

Credit card charges are subject to an extra charge of 1 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 12.00 per day

Valet parking is available for an extra charge

Rollaway beds are available for AUD 60.0 per day

Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7 AM to 9 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crystalbrook Riley does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 12.00 per day.
  • Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk), and Splash Seafood Restaurant (4-min walk).
  • No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • Crystalbrook Riley has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as spa services and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Beautiful new hotel

    Beautiful new hotel. Slightly over priced though

    Dane, 3 night trip, Jun 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay, will be back!

    Great hotel. Room was fantastic, clean and prepared well with suitable baby cot. The pools were great and the location being able to walk to dinner, activties etc was very handy. The service & food at the restaurant was a bit hit and miss but all tried their best so I'm sure will improve. We will be back.

    David, 3 night family trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing stay

    Amazing stay, my 4th time staying and I’ll be back, Bailie was extremely sweet and nice she helped me setting out a plan for my partners birthday and was fantastic, Kharishma was very patience and her experience in hospitality makes her a great asset, I can tell she’s work in 5* hotels before, Vesna was lovely and happy to help, I hope they place key card on the pool doors so not outsiders come in and use the facilities as they take over and no space is available for guests staying. I’ll be back again, shout out to these 3 staff members for helping out on setting up my room for my partners Birthday.

    Andres, 1 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous

    Maryanne, 4 night family trip, May 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This is the second time we stayed here and we enjoyed it.

    2 night romance trip, Apr 22, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Great stay & location!

    4 night romance trip, Apr 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was superb. It is a five star luxury stay. The staff was very attentive and very friendly but also very professional. The room had luxury bedding and was very clean. The only comment I would make 5hat the mirror in the wardrobe was placed on a door next to the entry and it was difficult to use. Had it be placed on second wardrobe door it would be easily used. Just bad judgement in design of placing the mirror as the front door obstacles to open the wardrobe door to fully open it and see the mirror. The outside Jacuzzi spa was heated and can be used all year round. Rocco restaurant gas a great staff and the place has a European classy feel of a club/restaurant. I did suggested not to have too loud music as it districts from having a conversation and the loud music turns it into the noisy pub rather than sophisticated place. I saw young and old patrons attending the place. Having the toned down music would retain older patrons.

    5 night business trip, Apr 21, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Room was AMAZING. Check in was great but just not followed through. We rang the day before to book restaurants due to COVID. Confirmed on check-in but it wasn't until attempted to catch the lift to the Cocktail bar and couldn't get in and had to return to reception to find out it was closed. It was surprising on a wed night in the middle of school holidays.... We were so disappointed as there was only 1 restaurant open and staff were not impressed to serve or help and was too late to find another restaurant as it was raining..I thought that they need tourism in FNQ and will question going back

    1 night trip with friends, Apr 13, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Property has good location, excellent views, great facilities however pool side food and drink delivery can be very slow with orders being easily forgotten and taking up to an hour to be completed.

    5 night romance trip, Apr 2, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    The hotel is very clean and modern. I love our room facing the coral sea on one side and the pool on the other. The facilities were amazing and the bed was so comfortable! Loved my stay at Riley and would love to come back again!

    3 night family trip, Apr 1, 2021

    Verified Wotif guest review

See all 588 reviews