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All properties in Puerto Morelos, Quintana Roo, Mexico

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Beachfront property in Puerto Morelos with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
Rs28,895

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  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
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  • Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
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1 / 68Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
9.0.Superb.
  • We checked in easily. Our room was ready for check in. A little disappointed that the…

    Mar 30, 2021

  • The resort is a high end resort for adults. Very well structured with great views all…

    Mar 28, 2021

See all 842 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Convenient
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 333 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 7 mi / 11.3 km
  • Cancun Country Club - 7.3 mi / 11.8 km
  • Playa Coral - 8.4 mi / 13.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

Location

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km

What’s around

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 7 mi / 11.3 km
  • Cancun Country Club - 7.3 mi / 11.8 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km
  • Aquaworld - 14.8 mi / 23.8 km
  • Dubai Palace Casino - 13.6 mi / 21.9 km
  • Maya Cancun Museum - 13.6 mi / 21.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

At a glance

Size

  • 333 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 onsite. Antigen screening is available at no charge. PCR screening is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite garage

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Pool sun loungers
  • Tennis on site
  • Spa tub
  • Pool umbrellas

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Spa tub
  • Tennis on site
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Scuba diving nearby

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool open 24-hours

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking.

  • Yes, there are 3 outdoor pools. Guests have 24-hour pool access.

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

  • Yes, there are 5 onsite restaurants, featuring local and international cuisine and garden views. Nearby restaurants include Los Caporales (4.6 mi), Bugambilias (5.1 mi), and Momo (5.1 mi).

  • No, this property doesn't have a casino, but Dubai Palace Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.

  • Have fun with onsite activities like volleyball and beach yoga, and practice your swing on the tennis courts. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a 24-hour fitness center and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Highly recommend Haven for a couples only trip. We stayed for our 30th anniversary in a Serenity Romance Suite and it was wonderful. Would definitely go back!

    4 night trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Ok hotel nothing fabulous

    The hotel is ok, to be honest I was expecting a little bit more, the drinks at the Pool are awful, they taste cheap, I ordered a non-alcoholic pińa colada and it was terrible, my husband was trying different alcoholic beverages, and he said that they were just ok, the food is ok as well, not the best, buffets are average, and the quality of the food is average as well, Olios restaurant is very good, the pools are great, the spa is fantastic (my favorite part), the suites have beautiful views, but they don’t have a ventilation system in the WC so when someone poops the whole suite smells very bad, customer service is good, everyone is very polite. In general, I rate the hotel with a 7 or 8, on my next visit to Cancun, I would definitely not stay here and I will upgrade to a nicer hotel.

    Carolina, 3 night trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    A let down

    This resort has good and lots of bad . The resort is new and in great condition. Rooms smell amazing and the we loved our suite . Service was also great . We had Luis as our butler and he went above and beyond. He is the best thing about Haven resort . The biggest issue we had was the food was awful and the drinks were very very weak . I know that food at all inclusive isn’t going to be the best , but this place was really lacking . Several other guests said the same thing . This resort has a chance to be a 5 star hotel while things are slow during Covid . I don’t think they’ll do it . This was a huge disappointment. I am building a travel agency and I don’t think I’ll recommend this hotel to my clients . Luis was the only reason the trip wasn’t completely a bust. Lastly , the tv and WiFi in the rooms are awful . So we weren’t able to watch anything on our down times .

    Marian, 3 night trip with friends, Feb 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Valentine Getaway

    The staff was extremely attentive and hospitable. Great service all around from the restaurants, bars and waiters. Hotel is well kept, beautiful and in a great location. I would highly recommend this hotel 5 ⭐️⭐️⭐️⭐️⭐️

    Jade, 1 night trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This Resort is Everything

    This resort is so amazing and I will be visiting again next time in Cancun. The resort had activities everyday, along with 5/6 different restaurants, shows to watch in the evening, DJ in the evening at the swim up pool bar and everything. You do not have to leave this resort for anything! The only issue I had was the jets not working in the jacuzzi that was in the balcony and they come up right away to fix. First experience to Mexico was everything thanks to Haven Riviera.

    Valerie, 3 night trip, Feb 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was amazing

    Zonela, 2 night trip, Feb 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall the resort was very nice and we would return. On the first night our initial room flooded from the shower. We cleaned the mess up ourselves and waited for maintenance that never came. While waiting for maintenance my husband slipped and fell on the wet floor. The next morning we went to the front desk to complain and we were told that they would send someone to take a look. I’m not sure if it was due to the language barrier or not but no one offered to move us or to upgrade our room. We ultimately upgraded our room at our own expense. The reason why we would go back is because of the bar and wait staff. They were AMAZING! They made us feel so comfortable and kept the drinks and the food flowing.

    1 night romance trip, Jan 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    I did not like that there was limited food selections

    Jessica L, 3 night romance trip, Jan 8, 2021

    Verified Expedia guest review

  • 4.0.Fair

    My room smell like smoke and the staff stated there was no smoking in the rooms. They decided to transfer me to a different room where the sheets had blood stains. I asked the front desk to have all of the sheets change and they did not do what asked. The food was not good and the drinks were water down like they were rationing the alcohol. Please note I don’t really drink and just wanted a decent drink.

    4 night romance trip, Jan 7, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Beautiful beach,clean,warm pools, service very good, food fresh, nice restaurants specially Asian food restaurant.

    Zina, 4 night family trip, Jan 7, 2021

    Verified Expedia guest review

See all 842 reviews