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Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront property with free water park and spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
View from room
7 bars/lounges, swim-up bar, poolside bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments
7 bars/lounges, swim-up bar, poolside bar
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools and 2 spa tubs
  • Lazy river
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Steam room

Feel at home (6)

  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television
The price is ₹36,830
₹36,830 total
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

8.6 out of 10
Excellent
(27 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

View from room

Junior Suite Partial Ocean View King

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

View from room

Preferred Club Junior Suite Partial Ocean View King

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite King

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Ceiling fan
Day bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Deal of the Day

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite - Deal of the Day

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 52 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

View from room

Family Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Double

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Nightclub

Dreams Riviera Cancun Resort & Spa - All Inclusive

Pool
Free breakfast
Spa
Free parking
8.6 out of 10, Excellent, (1105)
The price is ₹36,282
₹36,282 total
includes taxes & fees
31 Jan - 1 Feb
Dreams Riviera Cancun Resort & Spa - All Inclusive
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About the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Xoximilco - 13 min drive
  • Moon Palace Golf Club - 15 min drive
  • Puerto Morelos Beach - 22 min drive
  • Petempich Bay - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Tulum Intl. Airport (TQO) - 134 min drive
  • Cozumel Intl. Airport (CZM) - 30.1 miles/48.5 km

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

At Dreams Natura Resort & Spa - All Inclusive, you can spend time at the beach getting a beach massage, plus you'll be within a 15-minute drive of Moon Palace Golf Club. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body scrubs. World Cafe Buffet, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 7 bars/lounges, a lazy river, and a free kid's club. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Dancing

Entertainment

Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 553 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls and off-lead area available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free secured, uncovered on-site self-parking
    • Free secured, uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Ziplining
  • Shopping
  • Pool table
  • Access to nearby outdoor pool

Working away

  • 3 meeting rooms
  • Computer station
  • Conference center (12208 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Wine tasting room
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • No plastic water bottles
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations

Special features

Spa

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 65 per night
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the heated pool

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Does Dreams Natura Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Natura Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Natura Resort & Spa - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night, and there's also a deposit of USD 65 per night. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Dreams Natura Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Natura Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Natura Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like kayaking and ziplining. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Dreams Natura Resort & Spa - All Inclusive also has 4 outdoor pools, 7 bars, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Dreams Natura Resort & Spa - All Inclusive?
Yes, there are 9 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
What's the area around Dreams Natura Resort & Spa - All Inclusive like?
Dreams Natura Resort & Spa - All Inclusive is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

clean and friendly staff buffet was meh
The resort overall was great. the staff all being on the same page would be nice. People were down by the pool reserving all the pool chairs at 6:30am. Staff worked to find spots to add more chairs but it was difficult. They should be better about removing stuff of unoccupied chairs and not allow to reserve for people are evening sitting.
Michelle, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
It was amazing! I had a swim out suite! Best time of my leve! Food, staff, everyone was very nice, polite, etc. so much food and drinks to choose from. I will definitely be back. It was my nieces destination wedding! Loved the place! Shuttle service was provided from and to airport. Too much to list! The doa, the explorer club
My swim out room
Nieces & nephews
Some of the food
My niece the bride
Norma Leticia, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

No volvemos
No nos gustó. Hacen bodas todos los dias hasta domingos con musica muy fuerte molestando a los que se hospedan en el hotel. Tambien los que trabajan no miden el ruido y estan gritando y haciendo escandalo afuera de las habitaciones desde las 6am. El hotel no cuenta con suficiente staff entonces nadie te atiende, te hacen esperar minimo 45 minutos en los restaurantes (aunque esten vacios), no hay toallas limpias en las albercas y la comida no esta rica. En general no volveriamks
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful location. Beach front plus lots of pools & lounge space. Room was lovely & well stocked. Espresso coffee maker in room. Balcony with jet tub. Lots of easy dining options.
Terry L, 7-night family trip
Verified Expedia guest review

4/10 Fair

There for a wedding but not what I expected, water down soda or pop funny smell by the lazy river, zip line and some water slides sometimes closed for maintenance, I asked for well done burger and got some barely cooked nasty burger, broken long mirror in our room that was preferred we needed for wedding, complained and told me I had to upgrade to master suite to get a mirror that in the first place should’ve been there but the people before me broke and I guess it’s my fault. Wow what a joke for all inclusive.
Lionel, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

All staff was very friendly and kind. From valet parking, front desk, waitresses, kids club staff, bartenders, house keepers etc.
Carmen, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Good service
Tuyet, 4-night trip
Verified Expedia guest review

10/10 Exceptional

My daughter and I had a fantastic time at Dreams. We will definitely be back!
Danielle, 4-night family trip
Verified Expedia guest review

8/10 Very good

Drinks and food inconsistent. Have had better ecoerience at other Dreams locations.
Kevin, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

.
Timothy, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful, great amenities, wonderful staff
Ashlee, 3-night family trip
Verified Expedia guest review

4/10 Fair

Smelled like mildew upon arrival and poor service. The transportation company they used are a whole bunch of scammers. The driver purposely dropped us off at the wrong terminal while he had his crew guiding us inside so he could leave. Then the same crew told us it’s the wrong terminal and had to pay $60 to go to the right terminal. (THIEVES)
Samuel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice property! Always something to do, would definitely consider coming back
Marc, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful! It was SUPER clean, beautiful, fun, gorgeous …… it was everything
Jacqueline, 3-night family trip
Verified Expedia guest review

2/10 Poor

Do not recommend! Seriously! While we were there our electricity went out twice, they gave us the wrong room and forced us to switch at night while my baby was sleeping, both the elevators to go up to our room stopped working, our mini fridge stopped working so we lost the breast milk we had and to top it all off one of the shades wasn’t properly secured, it flew off and landed on my wife and baby. With that said, even if we weren’t so unlucky during this trip, the food was subpar and the beach was gross. I never post reviews of complain either but if I was considering calling my credit card to complain I’m definitely letting others know about the absolute waste of money this place is.
Daniel, 3-night family trip
Verified Expedia guest review

2/10 Poor

judith quinto, 3-night trip
Verified Expedia guest review

6/10 Good

The staff here was so incredible. We had a rough start at the Japanese restaurant. Our food was not good and took hours. Our waiter was awesome but you could tell they were understaffed. The other restaurants were awesome. We really enjoyed Oceana and our waiter Elin gave us the best service. The kids activities were great and the buffet was a hit for our whole family. The only reason I don’t give it a good rating is because the actual ocean water was disgusting. I’m not sure it wasn’t sewage. It smelled horrid and was brown. We walked a few resorts down and it was pretty on both sides so something was definitely off there. But besides that we did really enjoy the resort as a family.
Nancy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing property!!! The staff was so helpful and nice. The upgraded amenities made my stay even more wonderful. The food was great and not expected.
Candace, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Uriel, 4-night trip
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10/10 Exceptional

Amazing stay at Dream Natura since the first day they received us rooms were nice and clean and they came and checked on us a few times to see if we needed anything also all the restaurants were amazing food they had options the service was excellent buffet need a little more variety but overall great
Alejandro Hernandez, 5-night trip
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10/10 Exceptional

Adanna Chantelle, 3-night trip
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4/10 Fair

Do not recommend. Staff is highly unprofessional, very confusing about their instructions and misleading. During check in we’ve been asked to remove electronics from the bag and hand them to the receptionist only for them to lose our items and giving us hard time finding them. The hotel is extremely old, I don’t remember the time in other resorts when it was as dirty and stinky as in here. Poor food quality and little to no variety. Beware of fish quality especially. Most of the things are coming from yesterday's leftovers. VIP amenities were good, but not the best. We’ve visited one of their scam-oriented time-share offerings to get two massages and a romantic dinner. Not only the sales pitch was very misleading and a complete fraud, but also the romantic dinner option ($250 value) was of an extremely poor quality. This type of a dinner would cost less in the U.S. Massage was good, but I would never spend $240 that they request for it. Even though those things were provided to us for free, the staff made every possible move to prevent it from being free although being repeatedly promised as being free of charge. Last but not least, our flight got canceled due to the hurricane, and we found a price online to extend our stay but decided that maybe due to the circumstances, the hotel staff would be more accommodating, but they were not. Even though Inline price was 2x of what we paid when initially booked the hotel, the receptionist asked 4x of that value.
Oksana, 4-night family trip
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10/10 Exceptional

Great resort to spend family vacation! Very clean, stuff was really nice and accommodating!
Aleksandra, 6-night family trip
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10/10 Exceptional

We went for a wedding and had an amazing time. The place was beautiful and amenities were great with the all inclusive. Staff was friendly and attentive.
Tiffany, 4-night romance trip
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10/10 Exceptional

We enjoyed our stay. Staff was very helpful. Lots of food options.
Vina Therese, 4-night family trip
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