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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Puerto Aventuras Marina
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
View from property
Ecotours
Private beach, white sand, beach umbrellas, beach towels
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pet-friendly
  • Bar
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is ₹40,762
₹40,762 total
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

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Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 240 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

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Deluxe Room, 1 King Bed (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

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Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Diamond)

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Deluxe Room, 1 King Bed (Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

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Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

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Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

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Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

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Deluxe Room, 2 Double Beds (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

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Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

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Deluxe Room, 2 Double Beds (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

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Deluxe Room, 1 King Bed (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

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Deluxe Room, 1 King Bed (Heaven, Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

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Deluxe Room, 1 King Bed (Heaven - Swim Up)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

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Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

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Suite, Oceanfront (Heaven, Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 240 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

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Suite (Heaven, Rock Suite Platinum)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

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Deluxe Room (Heaven, Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

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Deluxe Room (Grand Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 179 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 90 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Terrace/patio

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Pool
Free breakfast
Spa
Airport transfer
8.2 out of 10, Very good, (441)
The price is ₹42,535
₹42,535 total
includes taxes & fees
13 Jan - 14 January 2025
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
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About the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • Blu Riviera Maya - 20 min walk - 1.7 km
  • Puerto Aventuras Golf Club - 7 min drive - 5.6 km
  • Puerto Aventuras Marina - 8 min drive - 6.1 km
  • Dolphin Discovery - 9 min drive - 6.4 km
  • Oasis Beach - 9 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive
  • Tulum Intl. Airport (TQO) - 82 min drive
  • Cozumel Intl. Airport (CZM) - 18.4 miles/29.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 15-minute drive of Xplor Theme Park. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub, and a free kid's club. The helpful staff and overall property condition get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 1264 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Kayaking
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (roundtrip)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 68 per person roundtrip.
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hard Rock Hotel Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.
What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?
Have fun with onsite activities such as kayaking, and improve your game on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a waterslide, a sauna, and a steam room.
Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, there are 9 onsite restaurants, featuring international cuisine.
Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?
Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront. Popular attractions include Xplor Theme Park, which is 15 minutes away by car.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Excelente opción all inclusive
El hotel es muy grande y bonito, se empieza a ver un poco viejo pero ya lo están remodelando, en general, la comida y la bebida es buena, el servicio y atención de parte del staff podría mejorar, así como tener más carritos para transportar a la gente de un edificio a otro, los tiempos de espera son muy largo en especial por la noche.
María del Carmen, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jessica, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EMA PATRICIA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 7-night trip
Verified Expedia guest review

6/10 Good

Luz Eliana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed all the pools, beaches and restaurants. We had great service at the Faro restaurant, and the staff there was amazing. They made us feel very welcome and on our last day there we even received a thank you card from the staff. My complaint is that I wish they would have an early check-in for guests whose flights are early in the morning. Instead of being honest and saying our room wouldn't be ready till 3, they told us to check back every couple of hours. Our room was still not ready at 3 pm but they did call to apologize and also gave us a free comp. Which was greatly appreciated. Also, the building we were in had no golf cart to take us back and forth to the other buildings. It wasn't a problem walking during the day to the pools but when you're all dressed for dinner you don't want to arrive all sweaty from the walk. Other than that it was a great resort and family friendly with many options and places to hang out.
Alicia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

.
Fernando de Jesus Martinez, 5-night trip
Verified Expedia guest review

2/10 Poor

All I can say that is the worst resort I ever stared. I went there for a family trip I had been to the hard rock in punta Cana so I thought I would have a good experience but I was so wrong. Hard rock is just a name really because they are expensive but the experience here was the worst. The food isn’t good the only good place was el gallo tacos were good other than that nothing else. To night life the club isn’t open every day so at 7 when the pools close they have a 1 hr show at the theater or outdoor and your night is done. Took us over 3 hrs to get our room. There was cockroaches in the room. The workers were nice except for the reception people I had the worse experience with a bunch of them. No one knew anything and they all will tell you different things. At check out I ended up paying for their erroneous information but they won’t let you check out unless you pay and their attitude is we have your credit card that is going to be charge and that’s it very rude. So much more to say. But all I can say is do not waste your money here I wish I would’ve chosen another resort to go and feel like my hard working money was actually well spent. I just got back and I feel like a need another vacation after going through what I went through with them. Don’t waste your money. Pay attention to the reviews. I feel like if you are a member you might have a good review here because they definitely treat you different but why wouldn’t they when the cheapest membershipis $80,000
ROBERT EMMANUEL, 5-night family trip
Verified Expedia guest review

6/10 Good

Eric, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

They hotel is super out dated. Its so old the bath room looks like a 3 world country the showed handles broke while i was there its. My family rented 6 rooms and everyone came back with Covid-19 due to the dirtiest bed sheets. Dont pay high amount for this property. I dont recommended it.
Juan, 5-night family trip
Verified Expedia guest review

6/10 Good

Jose, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Elaf, 4-night family trip
Verified Expedia guest review

8/10 Very good

Jazmine, 3-night trip
Verified Expedia guest review

4/10 Fair

No AC the whole trip! Asked for additional fans in our room and none were provided.
Breanna Lanae, 3-night family trip
Verified Expedia guest review

8/10 Very good

Air conditioning needs an upgrade it was very hot at the red lobby and rooms.
Yanira, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Not bad. 2nd time. Kids friendly place.
RAMI, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent place
Eriselda, 6-night family trip
Verified Expedia guest review

8/10 Very good

Virgilio, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Rosa, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Loved it
Coby, 4-night family trip
Verified Expedia guest review

8/10 Very good

Excelent place to stay. Rooms are very old, noisy and smelly. Shame on this
IVAN, 6-night family trip
Verified Expedia guest review

2/10 Poor

Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Ivis, 3-night romance trip
Verified Expedia guest review

2/10 Poor

On their website shows as a 5 star hotel! that is not a 5 star hotel! Everything was old dirty or broken! The hotel itself is falling apart! Roof holes and leaks everywhere and mold everywhere! We reserved from July 18-22 we left on the 20th and went to a real 5 star hotel! Extremely difficult to seat at any of their restaurants! 2-3hr wait everywhere! Everyone ended up at the buffet! Which was always full and not good at all! Extremely disappointed ☹️
ISIS, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Larry, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Moises, 5-night trip
Verified Expedia guest review