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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with spa, near Paradise Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkelling
Property amenity
View from room
Free minibar, in-room safe, individually decorated
Free minibar, in-room safe, individually decorated
VIP Access

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Gym
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and beach bar
  • Full-service spa
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Health club
  • Free use of bicycles
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The price is ₹25,652
₹25,652 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Pool
Spa
Pet-friendly
Free parking
9.4 out of 10, Exceptional, (1059)
The price is ₹21,039
₹27,482 total
includes taxes & fees
3 Dec - 4 Dec
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
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About the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk - 0.4 km
  • Mr. Sancho's Beach Club - 13 min walk - 1.2 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive - 2.8 km
  • Chankanaab National Park - 5 min drive - 5.0 km

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

At Secrets Aura Cozumel - Adults Only - All Inclusive, you can hit the beach to get a beach massage or sip a drink at the beach bar, plus you'll be within a 5-minute walk of Paradise Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Windows, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include a poolside bar, a health club, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 266 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 5 restaurants
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private picnics
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Boat tours
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Fishing
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegetarian dining options
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs
  • Restaurant dining guide

Special features

Spa

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets Aura Cozumel - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Secrets Aura Cozumel - Adults Only - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Secrets Aura Cozumel - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Secrets Aura Cozumel - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Secrets Aura Cozumel - Adults Only - All Inclusive also has a health club and spa services, as well as an arcade and a garden.
Are there restaurants at or near Secrets Aura Cozumel - Adults Only - All Inclusive?
Yes, there are 5 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.
What's the area around Secrets Aura Cozumel - Adults Only - All Inclusive like?
Secrets Aura Cozumel - Adults Only - All Inclusive is a short 5-minute walk from Paradise Beach and 13 minutes' walk from Mr. Sancho's Beach Club. Travelers give top marks for the property's prime location.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Poor standards
The room was not ready at 3.00pm. I had to wait until 4.15pm and my room was along walk from reception. I was in a first floor room and there are no lifts. I went to the toilet and shut the door behind me, as always. When I returned to go one more time the door refused to open. It had locked itself. An engineer was summonsed. He fixed after about 20-minutes, but then he shut the door and it locked again. So, another 20-minutes wait for him to fix it again. Had this happened when I was inside without my mobile and with no hotel phone in the bathroom I would have been locked in all night. At circa 8.40am somebody entered my room with a master key without having been invited or been given permission to do so. Seriously? How is this possible? Do you not know which rooms are occupied? What if I had been naked? I would have been demanding a full refund after the locked toilet issue too. I am being invited to join Hyatt's membership, but if this is what Hyatt standards are I will give it a miss and stick with Hilton.
Iain, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Won’t stay again.
No hot water for first two days. Extra charges not disclosed up front when property was supposed to be all inclusive. Staff not willing to accommodate when issues arose. Bathroom flooded for two days. Hot water went out again on day 5. Friends rooms had issues also, sewage backed up in one of them, horrible smell in AC in another. One couple’s room wasn’t ready for four hours after check in.
James, 8-night trip
Verified Hotels.com guest review

2/10 Poor

Personal de restaurante todo el tiempo de mal humor, en la habitación no salía agua caliente y en tres ocaciones se fue la luz, la reparaban y en minutos se volvía a ir y la última vez fue a las 2am hasta que nos dieron otra habitación para dormir pero olía demasiado a humedad toda la habitación y la cama también. Nunca arreglaron la luz de la habitación y nos bañamos a obscuras.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Arturo, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Anteriormente me hospedé en secrets Huatulco y por eso decidí hospedarme de nuevo en su cadena, pero nada que ver. La comida pésima en especial el desayuno, la comida de mala calidad, áreas sucias, poca variedad, el servicio lento y poco amable, con sus excepciones. En ningún momento me ofrecieron “habitación preferencial” y fue incomodo el ser excluido de zonas preferenciales dentro del hotel, como restaurantes. Dos días seguidos dure esperando 3 horas una toalla para la alberca, porque no había, 1 hora esperando un servicio al cuarto, la habitación es vieja.
Stephanie, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Bien, no espectacular
Me parece un tanto descuidado el hotel en varios aspectos, salvo el restaurant francés, los demás me parecieron poco sabrosos
Carlos Patricio, 1-night trip
Verified Hotels.com guest review

6/10 Good

The bars closed down too soon!
Cindy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Me and my girlfriend had the time of our lives last weekend! The food was great and bar was GENEROUS haha. She’s normally very picky about things and I can’t remember her even complaining once. Highly recommend. Thanks Secrets!
Andrew, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The resort is older. Room was huge. Everything met my expectations. Maintenance is an issue. Should not see wires on any of the pool lights and I saw three different pool lights not seated properly and wires were exposed. There was also a crocodile on the beach and the hotel staff did not appear too concerned about it. No warning signs, caution tape, etc.
Joseph, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

No review at this time
ANDRE, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Great location and beautiful water
David S, 5-night family trip
Verified Expedia guest review

8/10 Very good

The restaurants were not open every night. It made it kind of difficult on some nights to find a place to eat.
John, 7-night romance trip
Verified Expedia guest review

6/10 Good

Philip, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

Great Resort, staff was great. Room service was excellent great variety of options to chose from breakfast, lunch, dinner even overnight menu from 12am-6am. Good amount of restaurants.
Loveton Jean, 5-night family trip
Verified Expedia guest review

8/10 Very good

Property needs some tlc and updating. Has really shown alot of wear and tear in the 3 years since we visted last! Migel at the lazy river pool was AMAZING!!!
Patrick Lewis Rottet., 5-night romance trip
Verified Expedia guest review

6/10 Good

Staff was very friendly
Lenze Rae, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very professional staff
Raul, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Overall it was a nice property with beautiful views and nice comfortable beds. We ( I went with my brother and my cousin on vacation) we all stayed in the preferred club room/section. However there was no way to distinguish who was a preferred member versus a non- preferred member . Bracelets aren’t issued ,we paid an extra 600$ -and still anyone could have walked over . But please be aware a few things I found for the price you pay: The hotel itself along with the furniture was outdated and some was even broken. The night life was non existent, and there wasn’t much to do after 5. Most of the “should be includes” being it’s an all inclusive resort… we not included, such as requesting liquor or a fully stocked bar in fridge . Water pressure and hot water were non-existent. Our Tv did not work the entire time we were there and if you’re on the 3rd floor be careful because it’s slippery….I fell ! The rooms are somewhat outdated but otherwise nice . The staff was very nice and attentive and the food was good , you must be care though because only certain restaurants are upon on certain days . This was more of a couples /romantic resort and it was clearly the vibe everywhere . If you’re looking for a place to just lounge at the beach or pool and basically have dinner and not nightlife or shows hen this place would work well. If you want a real all-inclusive and at least the option to relax or do things and party in the evenings.. this is not the place .
Kristy Marie, 5-night family trip
Verified Expedia guest review

6/10 Good

We did not have hot water 2 days we showered
Robin Elizabeth, 5-night romance trip
Verified Expedia guest review

4/10 Fair

First & Foremost, we make the best of EVERY trip, no matter what and we ejoyed our time resting and relaxing. This resort is extremely outdated. We can see where they are trying to improve, but this place needs a major overhaul. Lobby: The entire lobby area and adjoining bar/restaraunt smelled of bad sewer. Our Room: The room was spacious/huge and clean. Wrap arroung balcony view was VERY nice as it opened to the view of the ocean. The restroom area updated but not the shower. There were cracks in the tub and felt mushy when standing to shower. The drain was slow and the water never got hot. The Staff: Was awesome - any time we requested, we received. The face of the property looked nice but not behind the scenese. Hallways were dirty - in our end of the hall, my room door and neighbors room door was in a cubby hole section type of thing and the floors were extremely dirty. There was some kind of water leak from the ceiling of the entrance of the room door (on the outside of the room) but the area flooded and then not cleaned up properly. Outside of our room in the hallway were two balcony lounge chair pads just thrown about; which stayed there the entire 4 days. Some dining was closed. Very little entertainment. The entertainment we did actually see was very good/fun. This facility is focused on upselling way more than we felt comfortable with. Every time we came through the lobby - even if passing through, we were bombarded with sales pitches.
Jonne, 3-night trip
Verified Expedia guest review

2/10 Poor

Honestly, this would have been a 3 star review. Because that’s basically what this hotel is, a decent 3 star hotel. Food was great, the staff was mostly wonderful, and the snorkeling right off the beach is amazing. Prob is, it’s priced as a 4 star resort, and just plain isn’t one. The upkeep/maintenance on the property is abysmal. Lawns not mowed, not 1 or 2 but close to half of the exterior light fixtures in our “preferred” section of buildings missing, leaving lightbulbs dangling on wires as you walk around; scuffs and stains on the stairwell walls, and the toilet room of our bathroom was missing the door. Combine that with the exhaust fan above the toilet not working, and you can imagine what a nice experience that was. So what turns this into the 1 star review was the awful time the hotel gave us trying to get a simple early check out or transfer to the sister Hyatt hotel next door Dreams. So the first four days of our trip, I had to spend tons of time going back-and-forth to the office, on chat with Expedia customer service simply trying to get permission to leave, Until finally, we had to take the chance and double book to stay at a hotel that met our expectations, not knowing at the time whether we would be refunded for the unused four days or not Either Hyatt doesn’t know what condition this place is kept in or I need to re-frame what Hyatt means to me Save yourself the time, just book at Dreams, it’s much more up-to-date and feels like you’re at a Hyatt resort.
Michael, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Rashell Rene, 5-night trip
Verified Expedia guest review

4/10 Fair

Air conditioner unit in room 312 is very loud and leaked water on floor!
Dennis, 9-night trip
Verified Expedia guest review

6/10 Good

emily rubio, 5-night trip
Verified Expedia guest review