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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
Puerto Morelos beachfront property with 6 restaurants and spa
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
On the beach, free beach cabanas, sun-loungers, beach umbrellas
View from room
Egyptian cotton sheets, premium bedding, free minibar, in-room safe
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Laundry facilities
  • Air conditioning
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 poolside bars
  • 6 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

6 outdoor pools, free pool cabanas, pool umbrellas

Luxury Suite (Walkout)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Pool
Free breakfast
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6.4 out of 10, 42 reviews
The price is ₹31,859
₹38,837 total
includes taxes & fees
3 Feb - 4 Feb
Palmar Beach Resort and Spa Riviera Maya - All Inclusive
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About the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Puerto Morelos Beach - 9 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Cozumel Intl. Airport (CZM) - 27.1 miles/43.6 km
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be within a 10-minute drive of Puerto Morelos Beach. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. SPOON, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a free kid's club, and a 24-hour health club. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 435 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Horse riding nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Conference space (3154 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Private indoor spa tub
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.
SIENA - This restaurant specializes in Italian cuisine and serves dinner only.
LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?

Yes, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yes, there are 6 outdoor pools and a children's pool.

Are pets allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yes, there's free self parking.

What are the check-in and check-out times at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma and nearby?

Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma also has 3 swim-up bars, 3 poolside bars, and a 24-hour health club, as well as a sauna, an arcade, and a garden.

Are there restaurants at or near Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yes, there are 6 onsite restaurants, featuring international cuisine.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have rooms with private spa tubs?

Yes, each room has a private indoor spa tub.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma like?

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is located on the waterfront, a short 1-minute walk from Petempich Bay.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Small No hot water Service was very good
Giovanni, 6-night trip
Verified Hotels.com guest review

8/10 Very good

8-night business trip
Verified Hotels.com guest review

6/10 Good

Aulani, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Azul was closed so they rebooked us in Margaritaville.
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Molesta
No me pareció a me cambiaran de hotel y no me informaran muy mala experiencia y solo así sin decir o avisar de ta situación
Leticia, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Went to check in and was told I had to switch resorts because they were closing down!
LaQuita, 5-night trip
Verified Expedia guest review

4/10 Fair

Matthew, 4-night romance trip
Verified Expedia guest review

4/10 Fair

I'm going to start by saying we did not feel special at all. We came to celebrate our wedding anniversary and they moved us to Margaritaville as soon as we arrived. Strike 1 next the night of our anniversary they were booked before the day of and we were the first people to the lobby to make those dinner reservations. I also told the receptionist we need dinner reservations for that night. She assured me they would accommodate us. They did not. There was not open availability anywhere that night. We had to order room service which defeated the whole purpose of the trip. I never felt so unappreciated.
Ashley, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort was OK there was a lot of construction being done not a lot of restaurants were open. The beach cabanas were not in use, but the service made up for what was missing.
Daisy, 3-night family trip
Verified Expedia guest review

8/10 Very good

We had a good stay. Since it was the off season, there were not a lot of people - which I liked. It was quiet and the staff was attentive to our needs. There was some construction going on, but it was minimally intrusive on our stay and activities. Only certain restaurants were open each day as opposed to all of them, but there were still ample food choices. The food, for the most part, was good even if the portions were small. It was easily remedied by ordering two meals or eating at two different places. The room was clean and fixed up everyday with the option of clean linen if you wanted it. Overall, the stay was great and the facility met our vacation expectations.
Allen John, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved it the food was amazing
Louisha Ornee, 3-night trip
Verified Expedia guest review

2/10 Poor

NOT RECOMMENDED AT ALL!!! OVERAL RATING ,, -10 ,, OR I CAN PUT ,, -10⭐️
Daniel, 4-night family trip
Verified Expedia guest review

4/10 Fair

The resort was in the process of being sold and only two restaurants were open. The breakfast and lunch buffet closed half way through our trip and they ran out of food on multiple occasions. Not the trip I paid for or was expecting. They had no beach/pool restaurant and the did they did have was very limited
Karen, 7-night family trip
Verified Expedia guest review

4/10 Fair

Let me tell you about my experience with this hotel. We had booked a premium suite up room with this resort, which comes with a jacuzzi and swim up pool. When we arrived at the hotel, we were given a whole different room, with no swim up. The lady at the front desk said that the room we booked was “unavailable” and I said that I wanted to receive what I initially paid for. Then, she ended up giving us the original room that we paid for. After this inconvenience, we had noticed the hot tub outside our resort to be broken. We asked the front desk as to why, and they said that the hot tubs were broken in the whole building. We decided to leave it alone as we were exhausted from our trip. We realized that the resort had a lot of construction going on, and then figured out that 3/5 restaurants on the property were closed, as well as the swim up bars. The hotel pretty much looked abandoned.If we had known the resort had been facing this major construction, we would not have came here. Then, a day after moving in and unpacking, the front desk called us and told us that we are going to be moved out of our room because “the building was closing”. We decided just to book a different hotel at this point due to frustration. All we got back was a refund for one unused night; which I think is unfair due to all the inconveniences we faced that made our trip stressful.
Veronica, 3-night romance trip
Verified Expedia guest review

2/10 Poor

We had the worst experience of our lives at this hotel. The property was in the process of being sold to a new owner, who was taking over after our stay. The hotel was under construction, making it extremely unsafe. A picture even fell off the wall due to the construction, nearly hitting my 1-year-old son. The only building open for guests was ours, and construction noise was constant throughout the day. They cut off all phone lines to concierge and room service, so we couldn’t access the 24/7 room service or get any help at all. When I requested milk for my son, it took 16 hours and multiple visits to the front desk before it was delivered. Elevators were broken, so we had to walk up and down several flights of stairs with our twin 1-year-olds to reach room service. The food was good, but there were only two options our entire stay, and due to limited staff, these options didn’t change. It was the worst experience of our lives, and we’re not exaggerating – we travel frequently, but this was truly unbelievable.
Parinaz, 3-night family trip
Verified Expedia guest review

4/10 Fair

Mala experiencia
Los restaurantes estaban cerrados, los cuartos sucios, bares cerrados, la playa está llena de basura, en general fue una mala experiencia yo no regreso al hotel
Tiffany, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Irina, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Winnie, 7-night trip
Verified Expedia guest review

2/10 Poor

Fake resort does not exist
Robinson De, 6-night trip
Verified Expedia guest review

4/10 Fair

DELISA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I went for a 1 week vacation with my partner and it was amazing! We enjoyed the food, the rooms are beautiful and masive, all the staff are amazing too! Everyone was so friendly and to be honest the staff really made the experience amazing! It felt like a home away from home.
Kristine Jane Roble, 5-night romance trip
Verified Expedia guest review

6/10 Good

Buen lugar para solo descansar. Falta personal que te sirvan bebidas, muchas de las areas estaban en remodelacion. Poco ambiente, demasiado aburrido y monotono. Poca variedad en sus alimentos
Darla mishell, 3-night romance trip
Verified Expedia guest review

4/10 Fair

- The hotel is currently being remodeled, and multiple areas are closed. - We had five reservations, but they tried to send one member of my family to a different hotel. - The pool bars are closed, and there are no waitstaff available at the pool. You will need to go to the restaurants to get a drink. - The service is extremely poor, especially from the hosts at the restaurants. They are rude and unwilling to help. This is the first time I've experienced such poor service in Mexico. The food is good, but the waiting times can be very long. - No shuttle to/from the airport. - If you're traveling to Cancun to enjoy drinks at the pool, expect good service, and relax, consider going elsewhere. The hotel is inexpensive for a reason. - Overall, it was a really bad experience, and I won't be coming back.
Carlos, 3-night family trip
Verified Expedia guest review

2/10 Poor

This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Nikole, 4-night romance trip
Verified Expedia guest review

2/10 Poor

This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Nikole, 2-night romance trip
Verified Expedia guest review