2/10 Poor
21 December 2024
Bad and rude front desk staff
I was not told when I got the reservations that the hotel was under renovations. The front staff was very rude, acting as if they didn't even want to be there, you did not feel welcome. The next morning when I was checking out I had to go to an early meeting, I asked the from desk if I could get an extra hour on my check out, my son was asleep in the room while I went to my meeting. You would have thought I'd asked for a major favor, I have asked many times for an extra hour on check out and only a few times ever turned down and usually because there was an event in town. They didn't have any events and had several open rooms. The from desk lady said "let me check" it took her 5 mins and 33 secs to figure out she could but even then she was like, I really shouldn't do this but this one time I will allow it? Who says that? I actually made it back in time and checked out 30 mins ahead of my normal check out time of 11 am. But I won't go back to this hotel.
Greg
Greg, 1-night business trip
Verified Hotels.com guest review