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Playacar Palace All Inclusive
All-inclusive beachfront property with spa, near Quinta Avenida
- Great for families
- Free full breakfast, free WiFi, and free parking
- Collect stamps
- Price Guarantee
FromRs49,634Rs27,299
Restrictions related to your trip
Mexico may have travel restrictions in place due to COVID-19.
8.8.Fabulous.123 verified Hotels.com guest reviews
The Playacar Palace is a small all-inclusive resort (as compared to it's sister the Moon…
Dec 20, 2020
Playacar Palace was an amazing hotel whose staff make you feel like you're family! I was…
Oct 21, 2020
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 24 hours gap period enforced between guest stays
- Protective clothing is available to guests
- Masks are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Shopping38 positive mentions
Walkable37 positive mentions
Convenient30 positive mentions
Safe28 positive mentions
Dining options19 positive mentions
- Free WiFi
- Free parking
- Pool
- Bathtub
- Non-smoking
- Gym
- Air Conditioning
Property highlights
Main amenities
- 201 smoke-free guestrooms
- Daily housekeeping
- On the beach
- 3 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
Feel at home
- Children's pool
- Rollaway/extra beds (free)
- Separate bathtub and shower
- Premium TV channels
- Television
- Free toiletries
What’s around
- In Playacar
- Quinta Avenida - 3 min walk
- Playa del Carmen Main Beach - 4 min walk
- Playa del Carmen Maritime Terminal - 5 min walk
- Mamitas Beach Club - 19 min walk
- Nuestra Senora del Carmen Catholic Church - 14 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Honeymoon Suite, Flex Cancellation Options
- Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options
- Deluxe Room, Resort View - FLEX CANCELLATION, Kids Free.
- Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options
- Governador Suite, Flex Cancellation Options
- Walk Out Suites, Kids & Teens Free + Flex Cancellation Options
- Governador Suite, Flex Cancellation Options
Location
- In Playacar
- Quinta Avenida - 3 min walk
- Playa del Carmen Main Beach - 4 min walk
What’s around
Landmarks
- In Playacar
- Quinta Avenida - 3 min walk
- Playa del Carmen Main Beach - 4 min walk
- Playa del Carmen Maritime Terminal - 5 min walk
- Mamitas Beach Club - 19 min walk
- Nuestra Senora del Carmen Catholic Church - 14 min walk
- Playacar Golf Club - 26 min walk
- Paseo del Carmen - 2 min walk
- Plaza Paraiso - 2 min walk
- Yucatek Divers - 8 min walk
- 3D Museum of Wonders - 11 min walk
Getting around
- Cancun Intl. Airport (CUN) - 53 min drive
At a glance
Size
- 201 rooms
- Arranged over 5 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
Restrictions related to your trip
- Mexico may have travel restrictions in place due to COVID-19.
Special check-in instructions
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Other information
- Smoke-free property
At the property
Food and drink
- Free full breakfast daily
- 3 restaurants
- 2 bars/lounges
- Snack bar/deli
- Swim-up bar
- Poolside bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Fitness classes on site
- Ecotours on site
- Yoga classes/instruction on site
- Bicycle rentals nearby
- Ecotours nearby
- Golfing nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Windsurfing nearby
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
Facilities
- Number of buildings/towers - 1
- Elevator
- ATM/banking
- Garden
- Terrace
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
Languages Spoken
- English
- French
- Portuguese
- Spanish
In the room
Home comforts
- In-room climate control (air conditioning)
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Turndown service
- Premium bedding
Freshen up
- Jetted bathtub
- Designer toiletries
- Hair dryer
Be entertained
- 21-inch LED TV
- Premium TV channels
- IPod docking station
Stay connected
- Desk
- Free WiFi
- Free long-distance calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.
Land activities
Lessons/classes/games
Kids' club
Entertainment
Not included
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
- Dining availability limited at one or more venues
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included in your stay.
Land activities
- Fitness facilities
- Soccer
- Tennis
- Volleyball
Lessons/classes/games
- Aerobics
- Dancing
- Yoga
Kids' club
- Supervised activities for children between 4 and 12 years old
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Golf green fees
- Motorized water sports
- Scuba-diving certification
- Scuba-diving lessons
- Snorkeling excursions
- Surcharge for premium food items
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
Spa
Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
Guests under 18 years old are not allowed in the spa.
Recreation
On Site
- Fitness facilities
- Outdoor tennis court
- Sauna
- Steam room
- Fitness classes on site
- Ecotours on site
- Yoga classes/instruction on site
Nearby
- Bicycle rentals nearby
- Ecotours nearby
- Golfing nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Windsurfing nearby
Small print
Also known as
- All Inclusive Playacar Palace
- Playacar Palace All Inclusive Playa del Carmen
- Playacar Palace Playa del Carmen
- Playacar Palace All Inclusive All-inclusive property
- car Inclusive inclusive prope
- Playacar Inclusive Inclusive
- Playacar Palace All Inclusive Playa del Carmen
- Playacar Palace All Inclusive All-inclusive property
- Palace Playacar
- Playacar All Inclusive
- Playacar Palace
- Playacar Palace All Inclusive
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Policies
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
Guests under 18 years old are not allowed in the health club or spa tub.
Guests under 18 years old are not allowed in the spa.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for dinner and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Playacar Palace All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self and valet parking.
- Yes, there's an outdoor pool and a children's pool.
- Sorry, pets and service animals aren't allowed.
- You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
- Yes, there are 3 onsite restaurants. Nearby restaurants include La Coronela (4-min walk), Senor Frog's (5-min walk), and Casa Sofia (6-min walk).
- Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics , ecotours, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna, and a steam room, as well as a garden and access to a nearby outdoor pool.
8.8.Fabulous.123 verified Hotels.com guest reviews
- 10.0.Exceptional
It was amazing. Exceptional service. Will definitely come back
4 night family trip, Oct 17, 2020
Verified Expedia guest review
- 10.0.Exceptional
What an amazing stay overall. From the moment of picking us up from the airport to dropping us back off, everyone was so welcoming and friendly. The Resort took safety very seriously during these COVID times. We stayed in the Governor’s Suite and it was beautiful.
Laura, 4 night trip, Oct 12, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
The resort was wonderful. They did run out of some of the items throughout the week due to covid, but everything else was very good. We have stayed at many palace resorts and the biggest difference in this resort was the friendliness of the staff. They seemed “put off” to go above and beyond. Having said that we had a great time!
CHarles, 7 night family trip, Oct 10, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
It’s is not the most flamboyant hotel . But it is well maintained ,clean and the staff is always eager to help. I recommend the Japanese restaurant , great hibachi show and the a la Carte dishes are good too . You can visit the Cozumel Palace and enjoy The restaurants the water activities for free.
Jcesar, 4 night family trip, Aug 30, 2020
Verified Expedia guest review
- 10.0.Exceptional
Property is beautifully situated on the beach and walking distance to main avenue. Great food and rooms. Not many food options. 2 restaurants and a buffet. Also nightly activities are done by 10pm. Great for older people, couples and families with young children
7 night family trip, Mar 13, 2020
Verified Expedia guest review
- 10.0.Exceptional
Nice welcome upon arrival, were greeted with flowers, chilled hand towel,( which was amazing after traveling) and a refreshing drink!! Bell hop showed us to our beautiful room, which faced the ocean and a partial pool view. Very Very clean and beautifully decorated hotel, and the aroma throughout the hotel is so wonderful, I bought some,to bring back home. Room service was all included in the all inclusive pkg. which was nice, the restaurants had excellent food and amazing service! Loved sitting at the pool and beach , being waited on by some awesome waiters and waitresses!! The pool was very clean!! As well as the beach and ocean, this resort and the staff were all AMAZING!! All the drinks were great, they have everything you could want or ask for!! Great property if you like a smaller resort that is very personal, and the pool and beach are right outside your door!! Definitely will return!!
C.Tucker, 6 night family trip, Mar 5, 2020
Verified Expedia guest review
- 10.0.Exceptional
Service was terrific. Food and drinks were fantastic. Security was visible. Property was clean and beautiful
6 night family trip, Mar 4, 2020
Verified Expedia guest review
- 10.0.Exceptional
Love that is was a small place everything close and very relaxing 😘
SandraTrujillo, 5 night family trip, Feb 19, 2020
Verified Expedia guest review
- 10.0.Exceptional
All the staff were courteous and friendly but Guadalupe was especially helpful and kind.
4 night family trip, Feb 14, 2020
Verified Expedia guest review
- 10.0.Exceptional
Beautiful place and great hospitality.Loved every bit of our stay at playacar
6 night family trip, Feb 3, 2020
Verified Expedia guest review