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Grand Oasis Tulum Riviera

4.5 star property
Luxury beachfront hotel with spa, near Akumal Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Oasis Tulum Riviera

Exterior
3 outdoor pools, free pool cabanas, pool umbrellas
Restaurant
Minibar, in-room safe, iron/ironing board, free WiFi
Reception

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
Main amenities
  • Housekeeping (on request)
  • On a private beach
  • 6 restaurants and 3 poolside bars
  • 6 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
  • Children's pool
  • Waterslide
For families
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Terrace
  • Elevator
The price is ₹15,183
₹18,609 total
includes taxes & fees
29 Nov - 30 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hair dryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas

The Sens Tulum Riviera By Oasis

Pool
Spa
Free parking
Free WiFi
7.4 out of 10, Good, (98)
The price is ₹17,100
₹20,691 total
includes taxes & fees
30 Nov - 1 Dec
The Sens Tulum Riviera By Oasis
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About the area

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 3.6 km
  • Aktun Chen - 4 min drive - 3.6 km
  • Akumal Ecological Center - 5 min drive - 4.1 km
  • Akumal Beach - 5 min drive - 4.0 km
  • Half Moon Bay - 12 min drive - 5.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive
  • Cancun Intl. Airport (CUN) - 77 min drive
  • Cozumel Intl. Airport (CZM) - 27.3 miles/43.9 km

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬9 min drive
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬9 min drive

About this property

Grand Oasis Tulum Riviera

Placing you just a 5-minute drive from Akumal Beach, Grand Oasis Tulum Riviera offers a private beach where you can enjoy cabanas, beach umbrellas, and beach massages. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 6 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 swim-up bars, a free kid's club, and a children's pool. Fellow travelers love the helpful staff.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 195 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms (speed: 25+ Mbps; 1-device limit)

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:00 AM
  • 6 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Trampoline
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Hiking/biking trails nearby
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free pool cabanas
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Terrace
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Elevator door width (inches): 40
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 52
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Hardwood flooring in public areas
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 42-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps and 1-device limit)

More

  • Housekeeping (on request)
  • In-room safe

Special features

Spa

Kin Ha has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a security system and outdoor lighting on site.
This property accepts credit cards and cash.
Cashless transactions are available.
Property Registration Number OHN1708307KA

Also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Frequently asked questions

Does Grand Oasis Tulum Riviera offer free cancellation for a full refund?
Yes, Grand Oasis Tulum Riviera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Oasis Tulum Riviera?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Grand Oasis Tulum Riviera?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Oasis Tulum Riviera?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Oasis Tulum Riviera?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Grand Oasis Tulum Riviera and nearby?
Have fun with nearby activities like hiking and snorkeling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Oasis Tulum Riviera also has 3 swim-up bars and 3 poolside bars, as well as a private beach and spa services.
Are there restaurants at or near Grand Oasis Tulum Riviera?
Yes, there are 6 onsite restaurants.

Grand Oasis Tulum Riviera Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Stay at the hotel
We arrived on my birthday, my husband ordered flowers to be in the room when we come in. They charged us for it but didn't bring flowers. Then we scheduled a dinner at the beach and were advised to visit a presentation of new rooms, where we spent 1 hour and 30 min of our vacation listening to subscribe for starting with 10 and up to 50 years coming to the oasis hotel chain in the specific frequency for vacay. It was the worst experience I ever had!!!! The only food was good. The deck in the room was damaged up to the point when nails can get into your feet.
5-night family trip
Verified Hotels.com guest review

6/10 Good

Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.
Jeremiah, 3-night family trip
Verified Expedia guest review

6/10 Good

The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.
Valon, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Was a wonderful place to take my family. Beautiful beach, great food and a wonderful staff.
Daniel Childs, 5-night trip
Verified Expedia guest review

6/10 Good

They were average
Rheena, 13-night trip
Verified Expedia guest review

6/10 Good

The food and drinks could have been a lil better it was really a hit or miss the private chef which u pay extra for was really good …the place is really peaceful but I wish it was more to do on the actual resort the people was really nice it definitely needs more renovation looks a lil outdated and a lot of places smelled like mildew it wasn’t the best but it wasn’t the worst…yu get what Yu paid for
Kionnie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

estuvo muy bien, disfrutamos mucho la estancia
Luca, 1-night family trip
Verified Expedia guest review

2/10 Poor

Stay at your own risk. This property is not worth staying in even if it was free. The only thing that is beautiful is the beach. The food, service, customer service, cleanliness, odor etc. No one tends to care at all when you vocalize concern with any issues. On my 1st day I booked a dinner in the beach which they said was in a private area and day of the dinner it was located in the area where you enter the beach and the shower and pool. They refused to move the table and the only accommodation provided was to eat inside. I decided to cancel and they had the audacity to try and charge me until I asked to speak with senior management. I always try to see the light in it all and the only plus was the company I had that got me thru staying there. We decided to check out early because it just was’t worth staying a day more.
Merci, 5-night romance trip
Verified Expedia guest review

2/10 Poor

The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced
Latasha, 3-night family trip
Verified Expedia guest review

2/10 Poor

Shana, 3-night trip
Verified Expedia guest review

4/10 Fair

The best service was the people working the food areas, everything else was bad. The Air conditioner didn’t get cold enough, the room has black mold everywhere, kids running and screaming early in the morning and the staff did nothing to help, people were making loud noises above us by moving furniture. Again, staff did nothing
Deshawn, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Really nice resort, beach is beautiful, staff was really amazing n helpfull at all times. Only complaint i have is that the resort is super boring, nothing to do other than just go to the pool n beach. Music is really low and boring, no entertainment nor night shows at all, the dj that play music at night is bad, music doesn't even make u wanna dance. Maybe is just because grand oasis just acquired this resort about 7 months ago n is going under new renovations but at the moment this resort is not for us. Is 25 minutes away from tulum n if u order a taxy at the front they try to charge u 380 dollars which is insane. Honestly the resort is kinda for old people or people that doesn't want to be around other people. Just my opinion
gaston, 4-night family trip
Verified Expedia guest review

6/10 Good

The only thing that we enjoyed was the beach. However, be aware that there is no lifeguard on the beach and there are no flags that tell you if it’s safe to swim. We saw huge sting rays and even a reef shark while snorkelling right close to the beach. It was a poor choice for food in the buffet. When we were trying to get the better room, the staff showed us the worst room. They didn’t try to do give us better room even if the hotel was almost empty. A lot of mosquitoes at night. Have a bug spray with you , otherwise you will have to buy it in the gift store for $30
Vasyl, 8-night family trip
Verified Expedia guest review

8/10 Very good

Food at the restaurants were amazing.
MICHAEL, 6-night family trip
Verified Expedia guest review

4/10 Fair

HAS Potential But needs major improvements. Property has rust and is worn out and the worst part is the food quality just simply disgusting. I seen a roach in my bathroom. The only good thing was that it was in the beach and the pools were amazing ! The room set up I had was nice as well. But they can do better !!!
Quadeera, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Dianely, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Was very nice
Anthony, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Roberto, 8-night trip
Verified Expedia guest review

2/10 Poor

Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation
Luisa, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great for the price, little out dated but they are making renovations. Great food and great space for family.
Elizabeth, 2-night family trip
Verified Expedia guest review

4/10 Fair

Shekeb, 1-night trip
Verified Expedia guest review

4/10 Fair

Tyanah, 5-night trip
Verified Expedia guest review

2/10 Poor

I wish I could give this review 0 stars. I arrived at 2:30 PM, only to be told I had to wait exactly until 3 PM to check in. I ended up waiting for almost 2 hours, finally checking into my room at 5 PM. The issues were relentless from check-in to check-out. I don't know what was worse: changing rooms three times because none of them were cleaned properly, not having a working phone to contact the front desk or room service—forcing us to walk there for every request—not having hot water and dealing with low water pressure, or the toilet not working correctly. The hotel staff were not accommodating and offered lackluster responses to my complaints about the rooms. Additionally, while this resort claims to be "all-inclusive," they desperately need to update their website to provide accurate details about restaurant and bar opening and closing times. Many restaurants and bars opened at 11 AM and closed at 7 PM, but this varied day to day. In other words, menu and bar options felt very inconsistent. I have traveled to Mexico many times before, but my stay at this resort has been the worst vacation experience ever!
Verified Travelocity guest review

10/10 Exceptional

Beautiful beachfront hotel. Amenities are great and the all inclusive restaurants and bars were great too. They have planned activities for the family as well. It is located about 5-10 min drive from an adventure place to visit cenotes. Staff is friendly and helpful, they know their business is customer services.
Stephen, 3-night family trip
Verified Expedia guest review

4/10 Fair

The bad experience started at check-in. We were given the wrong room type and were told that the room “type” we purchased was not guaranteed, but rather something that would be given IF AVAILABLE, which, of course, was not when we arrived. The registration supervisor Mariela said she would see about moving us to a king room the following day. The temporary room had zero hot water and the shower was barely a trickle. Our “fully stocked” mini-bar was completely empty. We DID get moved to a king room the next day and while it as much better, the issues persisted. We got only one face towel at a time. Multiple calls and requests resulted in still only getting one face towel, on two of the days we got none! The food was, honestly, excellent, as was the service in the buffet; however, after day 4 of our stay, huge groups started showing up so the wait for a table during meals got incredibly long as did the wait to just get a drink order. The Coffee/Sports Bar service was excellent as well but she was alone most days and had long wait times. On one of the days the power went out and another day there was no water in the main building so all the toilets were dirty which was disgusting. The property has a lot of potential but the beach area needs to be cleaned regularly or trash is everywhere. They have one lonely older gentleman trying to tackle all the seaweed on the beach and it’s too much for just one person. Anyway, we won’t be staying at a Grand Oasis property again.
Lydia, 8-night romance trip
Verified Expedia guest review