We booked a night out while visiting the Christmas markets. The hotel looked nice both outside and inside. The reception staff were very polite when we checked in.
However, when we entered our bedroom, it reeked of cigarettes smoke. My partner and I are non-smokers, so this was very off-putting. At first, I even thought someone might still be inside the room. We called reception straight away, and they asked us to come down.
The receptionist gave us another room and mentioned that the manager would speak to us, but we never saw the manager.
On a positive note, breakfast was lovely with a wide variety of options. The bedroom itself (in terms of comfort) was very nice: the beds were comfortable, the toilet and shower were great, and the massive TV on the wall was a bonus.
Unfortunately, the lack of management follow-up and the oversight of the housekeeping staff (who should have noticed the smell and reported it) affected our overall experience.