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Aqua Viva Tulum

2.5 star property
Tulum hotel with outdoor pool and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aqua Viva Tulum

Outdoor pool
Courtyard
Exterior
Terrace/patio
BBQ/picnic Area

Reviews

7.0 out of 10

Good

Popular amenities

  • Spa
    Spa
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Spa services
  • Meeting rooms
  • Airport shuttle
  • Garden
  • Laundry service
  • Self-serve laundry
  • Barbecue grills
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Barbecue grill(s)
  • Free self parking

Room options

Available filters for rooms
Showing 7 of 7 rooms

Standard Suite, 1 Queen Bed, Accessible

Highlights

Ceiling fan
Private bathroom
Shower/tub combination
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite, Multiple Beds

Highlights

Air conditioning
Ceiling fan
Private bathroom
Shower/tub combination
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Basic Room, 1 Queen Bed, Shared Bathroom

Highlights

Ceiling fan
Shower/tub combination
Daily housekeeping
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 1 King Bed, Private Bathroom, Poolside

Highlights

Ceiling fan
Private bathroom
Shower/tub combination
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Shared Bathroom

Free WiFi

Double Room, Shared Bathroom

Highlights

Ceiling fan
Daily housekeeping
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed

Free WiFi

Suite, 1 King Bed

Highlights

Air conditioning
Ceiling fan
Private bathroom
Shower/tub combination
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

Highlights

Air conditioning
Ceiling fan
Private bathroom
Shower/tub combination
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the area

Map
Calle Tulum, Mza 31 lote 2, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 3.6 km
  • Gran Cenote - 6 min drive - 5.8 km
  • Tulum Mayan Ruins - 9 min drive - 5.1 km
  • Tulum Beach - 11 min drive - 5.8 km
  • Playa Paraiso - 18 min drive - 7.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Burrito Amor - ‬9 min walk
  • ‪Sukhothai - ‬5 min walk
  • ‪Asian Bodega - ‬7 min walk
  • ‪El Camello Jr - ‬4 min walk
  • ‪El Tio - ‬5 min walk

About this property

Aqua Viva Tulum

When you stay at Aqua Viva Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a garden are other features.

Languages

Afrikaans, Czech, English, French, German, Italian, Portuguese, Slovak, Spanish

At a glance

Hotel size

  • 9 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 9 PM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 6 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Barbecue grills

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Garden
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • Premium TV channels

Home comfort

  • Ceiling fan

Freshen up

  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires a deposit within 48 hours of booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

Also known as

Aqua Viva Tulum Hotel
Aqua Viva Hotel
Aqua Viva Tulum
Aqua Viva Tulum Hotel
Aqua Viva Tulum Tulum
Aqua Viva Tulum Hotel Tulum

Frequently asked questions

Is there a pool at Aqua Viva Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Aqua Viva Tulum?
Yes, pets stay free.
Is parking offered on site at Aqua Viva Tulum?
Yes, there's free self parking.
Is airport shuttle service offered by Aqua Viva Tulum?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Aqua Viva Tulum?
Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is 11 AM.
What is there to do at Aqua Viva Tulum and nearby?
Aqua Viva Tulum has an outdoor pool and spa services, as well as a garden.
Are there restaurants at or near Aqua Viva Tulum?
Yes, there's an onsite restaurant.
What's the area around Aqua Viva Tulum like?
Aqua Viva Tulum is in Tulum City Center, a short 16-minute walk from Dos Aguas Park.

Aqua Viva Tulum Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

So much more than a hotel!
If you're used to box-standard, soulless hotel service, this may not be the place for you. My wife and I spent a week here and by the time we left were referring to the staff as our Superfriends because they were so warm, helpful, friendly and made the place feel like home for us. It is also clear that being there is more than a job for them - they give the place such a constant personal touch. Can't say enough about them. The hotel itself is beautiful - minimalist architecture/setup that really fostered an air of tranquility and peace. Our room had a comfy bed, plenty of storage space, and a great bathroom with two shower heads, a large stone tub, two sinks and a toilet in a separate room. Through a side door was a small outside space just for us with a private hammock. It had A/C and a fan and both did their jobs just fine. The pool is a nice size and was fun to take a dip in. There are other hammocks strewn about the grounds as well as yoga space if that's your thing. The kitchen/communal area is lovely. We were encouraged to use the kitchen like it was our own. They will also cook you something awesome if you ask nicely. There is a great fire pit too! It is close to good food and not far from the beach (we rented a scooter which made every trip everywhere very short) but in a quiet part of town so when we came home we felt very much like we were escaping reality. It really is a very relaxing place and we can't wait to go back.
Verified Expedia guest review

10/10 Exceptional

For the weary traveler
This eco-hotel is only 10 minutes from the beach and a must recommend for unpretentious travelers. They are a genuinely friendly staff who take pleasure in the art of detail. The rooms are modern, inviting, and simple, so that your experience is focused on relaxing and removing unnecessary distraction from your stay. Simplicity is the key word. Breakfasts were incredible! The food is healthy and delicious. Not for the Boho-chic trendsetter who brings lots of baggage. This place is for people not looking for that trendy, uber-swanky Tulum experience.
Verified Expedia guest review

2/10 Poor

AWFULL EXPERIENCE
We were extremely disappointed with our accommodations. 1st we booked this place because it advertised "Premium Channels" on TV. As my husband wanted to watch "Australian" open. When we got there there was NO TV. We were told they did have a large TV but only in common area for Dec and they had taken it down. You could just walk around the bed. The bed was about 3 and a half feet off the ground so you could not really sit on it. There were NO chairs in the room to sit on. There was a hammock on the front porch but no chairs. There were only very small mood lights that ran along the top of the wall on two sides. There was no other lights and it was impossible to see at night to read. The bathroom also had access from other rooms. The breakfast consisted of weak coffee, fruit, cereal and white bed for toasting. The staff told us they would move us to a larger room but we had to wait two days. When the 2 days passed they told us we would have to wait 2 more days. They refused to give us a full refund on the basis of "false" advertising and kept 50% of our money, of which we had paid in cash for 7 nights. When it rained the whole outside was flooded and the walking paths were very slippery. We moved to a 2 bedroom penthouse with jacuuzi, full kitchen, Real Premium channels on the TV for only 20$ more a night.
Verified Hotels.com guest review

4/10 Fair

Dont waste your time!
Very difficult to find as no signs outside the front. You can only pay for accomodation with cash, no cards excepted. Our room was TINY! Literally the length and width of the bed. The only way to open our suitcase was to put it on the bed and then keep in under the bed. Very difficult for us to both be in the room at the same time. It was stinking hot when we were there and all we had in the small room was a ceiling fan that sounded like a jet plane about to take off. it was that load neither of us got any sleep. No curtains on the window so the room is constantly light. We had to share a bathroom which was not mentioned anywhere when we booked this place which was inconvenient. Average breakfast. Dirty pool. We wanted to go for a swim but the pool was full of leaves and dead mosquitoes. 10min walk into town. This place definitely isn't hotel standard, its a hostel.
Verified Wotif guest review

6/10 Good

Really beautiful, location not ideal
The suite is really beautiful. We loved the minimal design, the spacious bathroom, and the great decor. Pool and bonfire are lovely and the space has a great feel. Location is not ideal—convenient to walk into town but a long ways from the beach, in a run-down area. Staff is very friendly but service is a little lacking... Wasn't clear if they were there working or just hanging out or sometimes not there at all. There are no signs for the hotel and most taxi drivers don't know it; use the restaurant Don Diego de la Selva as a landmark to find it.
Verified Hotels.com guest review

6/10 Good

Beautiful, but minimal hotel amenities/service
Aqua Viva is absolutely gorgeous; if you're a design/architecture buff, you'll love it. Unfortunately in terms of standard hotel amenities it falls a little short. If you're just looking for a place to crash and maybe meet other young travelers, it's probably great, but we found that the service was below expectations for the price. The staff is very nice, but our room wasn't cleaned once, the shared bathroom was pretty filthy, and there was an evening we waited 2 hours before we found someone who worked there to get fresh towels. It was also quite noisy as staff were up late playing music in the common area. The suites are really stunning and comfortable, very spacious with a/c and a large bathroom/shower, but note that the "double room" is not a double room-- it's 2 twin bunks with little space for luggage and is quite hot and uncomfortable. The location is close to the town of Tulum so not inconvenient, though it's definitely in a very poor residential area. It's about a 100 peso taxi ride or an hour's walk to the beach. The pool and bonfire area are lovely and there are hammocks for lounging, plus an outdoor TV with Apple TV that was nice to be able to use. Most taxi drivers don't know the hotel and it has no sign-- use Don Diego de la Selva as a landmark and look for the high white walls and wooden gate.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Fint och rent hotell
Personalen lovade att finnas till hands i receptionen när vi skulle checka ut vid 06:30 på morgonen. Fanns ingen där. De lovade även att beställa en taxi till oss kvällen innan då vi skulle iväg tidigt. Ingen taxi väntade på oss heller. Utcheckningen va helkass. Men väldigt trevlig och hjälpsam personal annars! Mycket fint boende!
Verified Hotels.com guest review

6/10 Good

Hotel agradable
El cuarto con baño compartido es exageradamente pequeño y el ventilador no es suficiente
Verified Expedia guest review

10/10 Exceptional

Excelent place, amazing vibes!!!
Greate place! amazing and kind service, with a nice pool and big kitchen. The minimal design is very sofisticated and quite comfortable. We will stay in this hotel every time we go to Tulum!
Verified Hotels.com guest review