Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
What's nearby
Paradise Beach - 14 min walk
Playa Paraiso Golf Course - 8 min drive
Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
Tres Rios Ecopark - 18 min drive
Maroma Beach - 24 min drive
Getting around
Cancun Intl. Airport (CUN) - 42 min drive
Cozumel Intl. Airport (CZM) - 17.1 miles/27.5 km
Restaurants
La Laguna - 8 min walk
Snake Bar At Iberostar Maya - 6 min walk
Alberca - Pool - Bar - 1 min walk
Cena Trattoria By el Faro - 10 min drive
Huama - 14 min drive
About this property
JOIA Paraíso by Iberostar - Adults Only - All Inclusive
At JOIA Paraíso by Iberostar - Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 15-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 6 bars/lounges, a golf course, and a casino. Fellow travelers like the helpful staff and overall property condition.
All-inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart
Lessons/classes/games
Aerobics
Pilates
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Languages
English, French, German, Spanish
At a glance
Hotel size
310 units
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
Children (18 years old and younger) not allowed
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
Dining
Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Also known as
Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive
Frequently asked questions
Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there's a casino, featuring 25 slot machines and 4 gaming tables.
What is there to do at JOIA Paraíso by Iberostar - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. JOIA Paraíso by Iberostar - Adults Only - All Inclusive also has 6 bars, a casino, and a nightclub, as well as an indoor pool, a sauna, and a steam room.
Are there restaurants at or near JOIA Paraíso by Iberostar - Adults Only - All Inclusive?
Yes, there are 20 onsite restaurants, featuring Italian cuisine.
Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around JOIA Paraíso by Iberostar - Adults Only - All Inclusive like?
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is located a short 14-minute walk from Paradise Beach.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
29 November 2024
Good all inclusive place
Amazing place and good location with their own beach. Staff is wonderful as is the food
Owen
Owen, 10-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 November 2024
Jaren
Jaren, 5-night trip with friends
Verified Hotels.com guest review
8/10 Very good
29 July 2024
Jennifer
Jennifer, 5-night trip
Verified Expedia guest review
8/10 Very good
21 July 2024
Beautiful property! Quiet get away!
Elizabeth
Elizabeth, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
11 July 2024
Beautiful, natural landscaping.
Linda
Linda, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
9 July 2024
Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Marite
Marite, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 July 2024
Maritza
Maritza, 5-night trip
Verified Expedia guest review
4/10 Fair
1 July 2024
Pavel
Pavel, 6-night trip
Verified Expedia guest review
10/10 Exceptional
30 June 2024
Amazing all around
Jason
Verified Expedia guest review
10/10 Exceptional
14 June 2024
Sriharsha
Sriharsha, 5-night trip
Verified Expedia guest review
10/10 Exceptional
8 June 2024
Beautiful property! Good Food!Excellent service!
Leticia
Leticia, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 June 2024
Nazilya
Nazilya, 9-night trip
Verified Expedia guest review
10/10 Exceptional
4 June 2024
Staff was the best.
Pete
Pete, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 June 2024
Monica
Monica, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
4 June 2024
.
Amilcar
Amilcar, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 June 2024
one of only a few AI resorts I would go back to for a second time.
Devereau
Devereau, 3-night romance trip
Verified Expedia guest review
8/10 Very good
3 June 2024
Service was great, very clean, very prompt and friendly staff, lots of options for food, pools, drinks, atmospheres.
Like any resort, only reason to remove a star was for the food. It’s hard to have several restaurants and produce high quality food across the board, undstansable, but I would rate food alone anywhere from 5-7 out of 10. Occasional good food item but not consistent.
Oliver
Oliver, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
2 June 2024
You will not find anywhere better than what you will have it at the Grand. Luis, Mauro, Alexander, Ruben, and Antonio were our Butlers. Amazing. Christian was our server every day at the buffet and remembered our preferences and had them without asking. Armando who barbecued at the pool every day was such a good guy and was such a nice treat at the pool. Jorge was great at the front and helped with transportation anywhere we needed. Aunice, the manger of La Breza was great as well. Was at the resort for 8 days and not one single issue with anyone on staff. So many hidden little gems on this property that it is somewhere we are already planning our return! Thanks for setting the bar so high and cant wait to see our second family again! Anyone complaining about this staff or this place are just complainers and looking for something free in my opinion.
Robert
Robert, 8-night romance trip
Verified Expedia guest review
6/10 Good
25 May 2024
Bob
Bob, 5-night trip
Verified Hotels.com guest review
8/10 Very good
22 May 2024
It was wonderful.
Brenda Ann
Brenda Ann, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 May 2024
Jamie
Jamie, 6-night trip
Verified Expedia guest review
10/10 Exceptional
15 May 2024
Exceptional resort
Jennifer
Jennifer, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 May 2024
Best hotel we have ever stayed at
Ruben van der
Ruben van der, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
4 May 2024
The service staff is very attentive, great customer service !
Jonathan at pool bar is awesome !!