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Grand Sunset Princess - All Inclusive

4.5 star property
Beachfront property in Playa del Carmen with water park and spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Sunset Princess - All Inclusive

Sun deck
Free minibar, in-room safe, desk, blackout curtains
Front of property
Sports facility
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Free breakfast
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 3 poolside bars and 9 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 12 outdoor pools and indoor pool
  • 4 spa tubs
  • Water park
  • Nightclub
  • Free children's club
  • Free supervised childcare

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The price is ₹22,007
₹22,007 total
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Suite, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout curtains

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzis)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Free minibar, in-room safe, desk, blackout curtains

Suite with Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Double Room With Lake View

Free minibar, in-room safe, desk, blackout curtains

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Triple Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Deluxe With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout curtains

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room With Lake View

Free minibar, in-room safe, desk, blackout curtains

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Quadruple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

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Pool
Free breakfast
Spa
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8.0 out of 10, Very good, (3354)
The price is ₹22,007
₹22,007 total
includes taxes & fees
19 Dec - 20 Dec
Grand Riviera Princess - All Inclusive
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About the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 13 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Tres Rios Ecopark - 13 min drive
  • Punta Esmeralda Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.3 km
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Alberca - Pool - ‬2 min walk
  • ‪Privilege Lounge - ‬10 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Restaurante Hacienda - ‬8 min walk

About this property

Grand Sunset Princess - All Inclusive

At Grand Sunset Princess - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Buffet Naranja, one of 9 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool, and a nightclub. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 672 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Free beach shuttle
  • Tennis lessons
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Kayaking
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Scuba diving nearby

Working away

  • 5 meeting rooms
  • Conference space (5425 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free pool cabanas
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • An indoor pool
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 4 spa tubs
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 50 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Sunset Princess - All Inclusive offer free cancellation for a full refund?
Yes, Grand Sunset Princess - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Sunset Princess - All Inclusive?
Yes, there are 12 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Sunset Princess - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Sunset Princess - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Sunset Princess - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of MXN 50 (subject to availability).
Is there an onsite casino at Grand Sunset Princess - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Grand Sunset Princess - All Inclusive and nearby?
Have fun with onsite activities like kayaking, archery, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Grand Sunset Princess - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Sunset Princess - All Inclusive?
Yes, there are 9 onsite restaurants, featuring Mexican cuisine.
Does Grand Sunset Princess - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Grand Sunset Princess - All Inclusive like?
Grand Sunset Princess - All Inclusive is a short 13-minute walk from Playa Xcalacoco and 16 minutes' walk from Chun-Zumbul (diving site). Travelers give top marks for the property's prime location.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

The buffer food was okay. The Paradise buffet was the best one. All the specialty restaurants are great. I expected to be able to hang out at the people, listen to some music and relax. There was no music playing at all. The pool was really cold the beach water was way better. The swim up bar was even open cause a handful of people were in the people, literally 4 people. So you had to get out of pool to go to same bar on opposite side to order a drink.The resort needs to implement small changes to make it more lively.
Tynette, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Shantora, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Nice family hotel
Ir was good, nice amenities. A lot of humidity in the rooms making it smell funny. Not a nice thing to have places where we can't go, and the restaurant reservations were not ideal. We even reserved for a birthday and rhey were not very accomodating.
Lina, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Run down
So I did not know there was a difference between a 5 star and a 5 diamond hotel. This place is very run down. The furniture, the restaurants the whole place is over 40 years old and it shows. The people who try to get you as members do NOT take no for an answer so don’t get caught (unless you really want a free massage), but be prepared to lose about 3-4 hours of your time. It was nice but def not worth the price they ask. It’s a 3 star from my experience. Staff was very nice.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Max, 2-night trip
Verified Hotels.com guest review

6/10 Good

Staff lovely, hotel needs updated.
Hotel does need some renovations as some areas are dated. Staff are extremely helpful and will go above and beyond. It was unfortunate to see that some restaurants were closed during our stay without any notice.
7-night trip
Verified Hotels.com guest review

8/10 Very good

I didn’t want to leave !
Tasha, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Anna, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cristino, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Bryan Jonas, 7-night trip
Verified Expedia guest review

2/10 Poor

Alberto A, 6-night trip
Verified Expedia guest review

6/10 Good

Was a nice resort for the first time in Cancun area. Very big, though so it took forever to get anywhere. Coatis run rampant here though. Several people got bit by them and they will jump up and steal your food right off your plate and/or bite you for it. Very risky! Beautiful scenery and you can walk right onto the beach and swim. Beautiful area. Excursions were very fun. You have to pay for so many extras that we hadn’t experienced at other resorts in Mexico. People are constantly trying to sell you things anywhere you go, which is really obnoxious. You cannot truly relax with all of the pestering. And wear bug spray!! Mosquitoes are very bad.
Emily, 6-night romance trip
Verified Orbitz guest review

8/10 Very good

Spent 5 days here with my family. While the place is very grand they can definitely use some updates. It is a bit dated. The staff was very friendly. I hate to say this but the food was not that great. We did have a really great meal at the steakhouse so make sure you hit that spot up. The only other thing that I wasn’t crazy about was literally everywhere you go someone is trying to upsell you something. It was way too much.
Jeanette, 4-night family trip
Verified Expedia guest review

8/10 Very good

Super clean property and extremely friendly and helpful staff. We had a great time and we really enjoyed our stay. The only thing that wasn't great was the food. The buffet was mediocre most times
David, 7-night family trip
Verified Expedia guest review

6/10 Good

The staff at this resort was excellent. It made my stay worth it. The rooms could use major upgrades, all of them. This is an older resort so I would say for an older resort it was ok. I enjoyed most food, but could have more variety. Overall if youre on a budget and you want to travel with people this is an affordable all inclusive. The bus was amazing! We never waited long.
Mie Suk, 3-night family trip
Verified Expedia guest review

8/10 Very good

I wouldn't say this is a bad place to stay, especially for the money, however, I have stayed places in the same price ballpart that we liked better. I like bigger properties / resorts but this place was huge. Had to take a golf cart from staff to go to places, so felt like we didn't really get to see everything in our week there. Also the food was pretty bad. Only thing I enjoyed was fruits, salads and the club sandwich I wooofed down from Room Service because I was starving after not enjoying the food. Also after finding our our flight had been cancelled and we needed to stay one more night, the internet said they had rooms available but they said they could not add one night at front desk that it had to be done online. Doing it online required to book 4 night minimum. SMH that was dumb! It cost us an extra $600 to reserve a different airline. All in all, we will not return.
Joan, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Food from the taco and hamburger stands was great. Food from the restaurant and buffet was not so great. Would have liked more options of clubs to go dancing etc. in the evenings.
Stephen, 5-night romance trip
Verified Expedia guest review

6/10 Good

Alexandru, 1-night trip
Verified Orbitz guest review

8/10 Very good

Resort was beautiful! Staff was superb! Food was mediocre.
JENNIFER, 5-night family trip
Verified Travelocity guest review

10/10 Exceptional

The hotel and staff were great and the food was very good, even the buffets were better than average. Only downsides no shuttle service for non-platinum guests and I had selected an ocean view room and they had none to offer! Swear i paid more too! The front desk lady (Amina?) managed to get me an upper floor king suite though which was very nice. Oh and they were lacking decent entertainment.
Bradley Dean, 6-night trip
Verified Expedia guest review

2/10 Poor

Heriberto, 4-night trip
Verified Expedia guest review

8/10 Very good

Yoon Sun, 7-night trip
Verified Expedia guest review

6/10 Good

The concept is great the stuff was very helpful yet took a very long time to get what we we’re asking for for example our laundry took 3 days where when I called and asked they said that will have it by the end of the same day for us. Overall was not bad and impressed but it wasn’t horrible either it was an average experience
Alexandru, 8-night family trip
Verified Orbitz guest review

8/10 Very good

Did like the amenities offered around the property. many activities to do. Recommend getting the platinum services, convenient room service and drink service at the beach side. will be coming again.
Annette, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

.
Chinmay Jayprakash, 7-night family trip
Verified Expedia guest review