Sensira Resort & Spa Riviera Maya – All Inclusive

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

Primary image
Private beach, white sand
Private beach, white sand
3 outdoor pools, free cabanas, sun loungers
3 outdoor pools, free cabanas, sun loungers

Overview of Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with 3 outdoor pools and spa

8.8/10 Fabulous

286 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free babysitting
  • Free supervised childcare
  • Fitness center
  • Children's pool
  • Spa tub
  • Waterslide
For families
  • Babysitting (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Puerto Morelos Town Square - 17 min drive
  • Ventura Park Cancun - 20 min drive
  • Delfines Beach - 26 min drive
  • El Rey Ruins - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Cozumel Intl. Airport (CZM) - 27.9 miles/45 km

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star luxury hotel
You can look forward to a swim-up bar, a poolside bar, and a grocery/convenience store at Sensira Resort & Spa Riviera Maya – All Inclusive. With a private beach, this hotel is the perfect place to soak up some sun. Indulge in a hot stone massage, aromatherapy, and a facial at Inspiration Spa, the onsite spa. The onsite buffet restaurant, La Pergola, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as an art gallery on site and shopping on site.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • A gift shop, ATM/banking services, and a computer station
  • Smoke-free premises, wedding services, and a porter/bellhop
Room features
All 359 rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 359 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free babysitting
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys

What to do

  • On a private beach
  • Shopping
  • Pool table

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6771 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers

Facilities

  • Built in 2020
  • ATM/banking
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • Art gallery on site
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash. Cash is not accepted. 

Also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free cancellation for a full refund?
Yes, Sensira Resort & Spa Riviera Maya – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on 4 September 2022 start from ₹373, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sensira Resort & Spa Riviera Maya – All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sensira Resort & Spa Riviera Maya – All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sensira Resort & Spa Riviera Maya – All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Sensira Resort & Spa Riviera Maya – All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Sensira Resort & Spa Riviera Maya – All Inclusive and nearby?
Sensira Resort & Spa Riviera Maya – All Inclusive has 3 outdoor pools, a private beach, and a spa, as well as a fitness center and an arcade.
Are there restaurants at or near Sensira Resort & Spa Riviera Maya – All Inclusive?
Yes, La Pergola offers international cuisine. Nearby restaurants include tanino’s (3.8 mi), Blue Morelos (3.8 mi), and John Gray's Kitchen (3.8 mi).
Does Sensira Resort & Spa Riviera Maya – All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sensira Resort & Spa Riviera Maya – All Inclusive like?
Sensira Resort & Spa Riviera Maya – All Inclusive is a short 1-minute walk from Petempich Bay and 8 minutes' walk from Puerto Morelos Beach.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Great family getaway
Very nice, modern resort with amazing service, great amenities, and delicious food. The pools were wonderful. The ambiance is very family friendly. The snorkeling just off the hotel is exceptional (by boat to the reef offshore, not swimming from the beach). Negatives - the seaweed on the beach is smelly and while the hotel makes and effort to clean up, it’s impossible to eliminate… the pools are way more attractive and pleasant than the beach… and the nightlife is totally absent - at around 10pm the entire place shuts down… even the bar areas that are supposed to be open are left unattended and empty… the lack of life at night is honestly pretty bizarre, but fine for families especially with young kids
Thomas, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Just right!
Great resort. I took my 2 young daughters. They had so many things to do. It’s a great place for families and adults too. It is a beautiful place. Food was great. Service was outstanding. We had a wonderful experience!
Jacob, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Since we visiting this resort during the off-season, they were running on a skeleton staff. Nonetheless, they were wonderful and really catered to our needs. It was sometimes difficult to get a hold of the waiter's attention by the pool though once again, being in the off season, I'm sure this wouldn't be an issue with more staff.
Mark, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We spent 5 days at Sensira and absolutely enjoyed it. Everyone was nice and professional. All the restaurants were outstanding, but the buffet was definitely the highlight. The hotel room was nice, clean, and just about the right size for a family of 4. We look forward to our next trip there.
Xiaoyu, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We were very impressed with Sensira Resort from the moment we arrived & throughout our weeklong stay. The staff who welcomed us at check in to those we saw everyday in various roles were always pleasant, helpful & friendly. The rooms were spacious, beds were comfy, toiletries including toothbrushes were greatly appreciated given my luggage didn't arrive for 2 days. On site boutique was limited. Dining included a buffet which unfortunately was closed for supper on 3 of our 7 nites perhaps due to staff shortages & the resort operating at a reduced capacity Their feature restaurant "Galerie des Sens" lived up to all the fabulous reviews. It truly is an incredible experience, one that enriches ALL your senses. A stay at sensira is incomplete without a night at the Galerie des Sens. All 3 of their a la carte restaurants were excellent. We were with young grandchildren who loved the mechanical bull in the Rodeo Grill restaurant. The tea house is a must go to for creamy rich ice cream & delicious sweets! The beachside bar & grill had great drinks, quick meals & enthusiastic staff. The recreation staff Tony, Sebastien, Charlie & Viktor were lots of fun! Special mention to Danae at the concierge desk, she went above & beyond in attempting to assist me with my lost luggage. She provided information for taxi rates going into Cancun to replace missing items. She offered to pick up basic items on her day off. She was so sincere, helpful & friendly. She was always smiling & ready to help.
bill, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was clean and family friendly. If you have small kids and want to travel to Cancun, this is the best spot. The only downfall was the beach - to much seaweed.
Treston, 4-night family trip
Verified Orbitz guest review

2/10 Poor

Stayed here from 5/7-5/11 . Beach is full of seaweed do yourself a favor and find a resort with a net . The Mexican restaurant gave my son a strawberry daiquiri with alcohol . He was drunk at the age of 9 thanks to hotel negligence . Was asked by the Breakfast serve if I had been receiving bad service when I said no he chuckled and said well it seems like it you have been here three days and have not left us a tip . If our service is good make sure you tip us . Came back for lunch that same day no one helped us I had to ask for water no beverages were brought to us . The manager and the servers were huddled and looking at us . Not a pleasant feeling at all . One I was appalled by Luis the server demanding a tip . I tip on my last day instead of leaving a dollar here a dollar there I tip generously on the last day but this was uncalled for . im sorry for not wanting to carry $100 in ones . The resort food is bland . I’ve stayed at others way better quality of food and better selection . Resort itself is very empty and nothing to do . We did 2 full day excursions . There is no beach available and kids get tired of being in the pool all day . Air hockey tables broken . The trampoline park dirty , the table games in the teen room are all incomplete. Very very very disappointed with the service and the resort itself . DO YOURSELF A FAVOR STAY AWAY FROM THIS RESORT . I booked for my 4 boys and myself and I thoroughly regret my choice of resort . Even looked into switching but all l
Sandra, 4-night family trip
Verified Expedia guest review

8/10 Very good

Very kid friendly. Staff was very accommodating. Night entertainment was lacking but otherwise no complaints.
MOHANRAM, 3-night family trip
Verified CheapTickets guest review

8/10 Very good

Jacob, 5-night trip
Verified Expedia guest review