Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

Overall he stay was great. My wife and I traveled with our 11 year old, and 1 year old and the resort was set up great for families. They were responsive to all of our concerns and service was great. The biggest problem we had was the food. The food at the buffets was regularly cold, unless it was something they were actively preparing on request. The restaurants were also similar. We ate at the Japanese restaurant and were able to sit at the hibachi for a great dinner. Conversely, we ate at the Mexican restaurant and food was cold, even the tortillas they brought to the table. Overall, the vacation was a good experience finding somewhere that is very accommodating for families isn’t always easy, however being at a place for a long period of time with subpar food doesnt always spark a great desire to return.

The entire hotel is wonderful, the staff very well trained and welcoming. My few negatives: Very isolated from any city activities, no pier so when you do take a bot to go anywhere be prepared to walk into the water to climb on to the boat, of all the restaurants which are on the hotel grounds, which are great, the worst of them all is the Mexican one. How ironic! horrible! The rooms are gorgeous and the beach very nice as well.

Fantastic new resort, however they need to get a bit more time to adapt all processes. Sometimes I also got the feeling that you have too much persons around but you don;t know who is doing what. Also I got disturbed during 2 nights due to a fire alarm and 1 machine. Also works still around.... Family host sometimes slow in getting things done or getting things 2 days later....