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All properties in Costa Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440, Mexico

All-inclusive beachfront property with free water park, near Playa Mujeres Golf Club
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Our stay was absolutely amazing. The hotel took such great precautions in terms of Covid…Jul 6, 2020
  • My stat was fabulous the grounds were clean the food was amazing the pool area was a lot…Mar 31, 2020

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

from Rs17,412
  • Junior Suite
  • Loft Suite Single Use
  • Loft Suite
  • Family Selection Junior Suite
  • Family Selection Loft Suite
  • Connected Family Suite
  • Junior Suite Single Use
  • Junior Suite + One FREE Lesson at Rafa Nadal Tennis Centre

What’s around Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

Landmarks

  • On the beach
  • Norte Beach - 3.9 mi / 6.3 km
  • Dolphin Discovery - 4.1 mi / 6.6 km
  • Shark Beach - 4.1 mi / 6.6 km
  • Las Americas Cancun Mall - 9.4 mi / 15.2 km
  • Market 28 - 10.5 mi / 17 km
  • Plaza Las Americas - 10.7 mi / 17.2 km
  • Galenia Hospital - 11.2 mi / 18 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 670 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 8 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16146
  • Conference space size (meters) - 1500
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2018
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Memory foam mattress
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch Smart TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Zentropia Spa & Wellness has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Isla Blanca (ShowCooking) - This family restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico’s small print

Also known as

  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Resort All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Costa Mujeres All Inclusive
  • Grand Palladium Costa Mujeres Resort Spa All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8 AM to 8 PM.
  • This property does not have elevators.

    Guests can rest easy knowing there's a smoke detector and a security system on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

    Optional extras

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

    • Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offer free cancellation for a full refund?
      Yes, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Yes, there's free self and valet parking.
    • Is there a pool at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8 AM to 8 PM.
    • Are pets allowed at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      You can check in from 3 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Yes, there are 8 onsite restaurants.
    • Is airport shuttle service offered by Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Yes, an airport shuttle is available.
    • What is there to do near Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
      Recommended spots to visit include Norte Beach (3.9 mi) and Dolphin Discovery (4.1 mi), along with Shark Beach (4.1 mi) and Las Americas Cancun Mall (9.4 mi).

    Recent reviews

    Very good 8.0 From 283 reviews

    Very good 8.0
    Overall he stay was great. My wife and I traveled with our 11 year old, and 1 year old and the resort was set up great for families. They were responsive to all of our concerns and service was great. The biggest problem we had was the food. The food at the buffets was regularly cold, unless it was something they were actively preparing on request. The restaurants were also similar. We ate at the Japanese restaurant and were able to sit at the hibachi for a great dinner. Conversely, we ate at the Mexican restaurant and food was cold, even the tortillas they brought to the table. Overall, the vacation was a good experience finding somewhere that is very accommodating for families isn’t always easy, however being at a place for a long period of time with subpar food doesnt always spark a great desire to return.
    Nicholas, us5 night family trip
    Very good 8.0
    A few negatives
    The entire hotel is wonderful, the staff very well trained and welcoming. My few negatives: Very isolated from any city activities, no pier so when you do take a bot to go anywhere be prepared to walk into the water to climb on to the boat, of all the restaurants which are on the hotel grounds, which are great, the worst of them all is the Mexican one. How ironic! horrible! The rooms are gorgeous and the beach very nice as well.
    Sandra, au3 night trip with friends
    Very good 8.0
    good but room for progress
    Fantastic new resort, however they need to get a bit more time to adapt all processes. Sometimes I also got the feeling that you have too much persons around but you don;t know who is doing what. Also I got disturbed during 2 nights due to a fire alarm and 1 machine. Also works still around.... Family host sometimes slow in getting things done or getting things 2 days later....
    gb4 night family trip

    Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, Costa Mujeres, Mexico

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