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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Desk, laptop workspace, blackout curtains, iron/ironing board
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Lobby
Lobby
Exterior
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is ₹6,671
₹7,522 total
includes taxes & fees
27 Jul - 28 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(70 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

8.2 out of 10
Very good
(37 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(33 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed
  • River view
  • Sleeps 4
  • 1 King Bed

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  • Free breakfast
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  • Free WiFi
8.6 out of 10, Excellent, 1,277 reviews
The price is ₹6,498
₹8,193 total
includes taxes & fees
9 Jul - 10 Jul
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About the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English

More about this property

VISIBILITY

At a glance

Hotel size

    • 52 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options

Other information

    • Designated smoking area (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
ROOM

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors
MONETIZATION_ON

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
HELP_OUTLINE

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower

What guests liked

  • Breakfast was consistently great with a good selection and friendly staff. (77 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Clean! Great rooms, good breakfast.
1-night trip

10/10

Great hotel. Comfortable bed.
3-night trip

10/10

The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.
2-night trip

8/10

It is definitely not fancy..but it was clean and very reasonably priced. I would stay there again. Gatlinburg prices are OUTRAGEOUS so any chance i getvto save money i will!
3-night trip

8/10

Stayed here 5 nights, first room had a bad A/C smell to it but they changed our room right away. Has a nice free breakfast. Auto pancake maker, eggs sausage, bacon,pastries, cereal, juice etc... Rooms all have balconies overlooking river. Paid under $500 with tax and fees for 5 nights.
5-night trip

10/10

Great location and price
3-night trip

10/10

Amazing stay and amazing staff
6-night trip

10/10

Great rate! Great room! Great view! Location was great!
2-night trip

10/10

Great location. Comfortable beds.
1-night trip

10/10

My son & I enjoyed our stay there. We enjoyed the river view from the balcony it was very calming. The location of the hotel so close to restaurants and shop within walking distance. There is also a gas station a few away from the hotel.
4-night trip

10/10

Friendly environment, convenient to walk to all shops, big rooms for comfort..
5-night trip

10/10

We were just going to be in Gatlinburg for one night on our trip. So glad we found this hotel. It was a huge room for the price. This is a hotel in a busy town but it was really quiet the night we stayed. The room was huge. After being in a car most of the day it was nice to be able to stretch out. The deck overlooked the river. We even saw a bear walking through the stream. We would stay there again if we ever go through town again.
1-night trip

10/10

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
1-night trip

10/10

Great distance from the strip, quiet hotel. Would stay again.
1-night trip

8/10

I enjoyed that it sat on the river with beautiful river views
1-night trip

10/10

Great property for a great price!
5-night trip

10/10

Our room was spotless and very roomy!
3-night trip

10/10

We had a great nights sleep after walking miles downtown all day! I would stay again. The front desk clerks were very helpful! Comfy beds. Good Breakfast options
2-night trip

10/10

Close to the town, it is easy to take a walk and explore.
2-night trip

8/10

Liked breakfast even though same thing everyday and too much salt in the eggs Staff friendly Room had a wet dog or dirty carpet smell Bed comfortable
3-night trip

8/10

The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.
3-night trip

8/10

The rooms were clean and the staff I interacted with every friendly
6-night trip

10/10

Great prices and location. We had a balcony on the river, which was nice and relaxing.
2-night trip

8/10

Was there for a family trip the staff was very friendly and professional
3-night trip

10/10

Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.
1-night trip