SureStay Plus Hotel by Best Western Gatlinburg
Mountain hotel with outdoor pool, near Gatlinburg Space Needle
- Free continental breakfast, free WiFi, and free parking
- All (33)
- Bar/Dining (4)
- Exterior (4)
- Interior (5)
- Fitness/Leisure (2)
- Rooms (14)
- Other (4)
Pool
Outdoor Pool
Standard Room, 1 King Bed, Balcony, River View - Balcony View
Standard Room, 1 King Bed, Balcony, River View - Bathroom
Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View - Bathroom
Exterior
Exterior
Exterior
Breakfast Area
Breakfast Area
Restaurant
Lobby
Lobby
Reception
Property Amenity
Breakfast Area
Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave, River View (with Sofabed) - Guest Room
Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View - Guest Room
Standard Room, 1 King Bed, Balcony, River View - Guest Room
Suite, 2 Queen Beds, Balcony, River View (Pet Friendly;with Sofabed) - Guest Room
Suite, 2 Queen Beds, Balcony, River View (Pet Friendly;with Sofabed) - Guest Room
Standard Room, 1 King Bed, Balcony, River View - Guest Room
Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave, River View (with Sofabed) - Guest Room
Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View - Guest Room
SureStay Plus Hotel by Best Western Gatlinburg
Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed) - Guest Room
Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed) - Guest Room
Business Center
Business Center
Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View - Guest Room
Standard Room, 1 King Bed, Balcony, River View - Guest Room
SureStay Plus Hotel by Best Western Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg
Pool[1/33]
The room was ok, the bath tub had nasty hairs in it. The blankets were not clean.
We checked into a room on the 7th floor and it was not very clean and had mold on the…
SureStay Plus Hotel by Best Western Gatlinburg
from Rs4,337- Standard Room, 2 Queen Beds, Balcony, River View
- Suite, Multiple Beds, Balcony, River View (with Sofabed)
- Standard Room, 1 King Bed, Accessible, Balcony
- Suite, 1 King Bed with Sofa bed, Accessible, Balcony (with Sofabed)
- Standard Room, 1 King Bed, Balcony, River View
- Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed)
At a glance
Key facts
Hotel size
- This hotel has 52 rooms
- This hotel is arranged over 7 floors
Arriving/leaving
- Check-in time starts at 3 PM
- Check-out time is 11 AM
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Travelling with others
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transport
Parking
- Free onsite self parking
- Onsite parking limited
- Onsite parking includes off-street options
Payment types at the property
- Cash
FAQs for SureStay Plus Hotel by Best Western Gatlinburg
Does SureStay Plus Hotel by Best Western Gatlinburg offer free cancellation for a full refund? Yes, SureStay Plus Hotel by Best Western Gatlinburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Gatlinburg? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg? Yes, there's free self parking. Parking spots may be limited. Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg? Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM. Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg? Sorry, pets aren't allowed. What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg? You can check in starting at 3 PM. Check-out time is 11 AM. Are there restaurants at or near SureStay Plus Hotel by Best Western Gatlinburg? Yes. Nearby restaurants include Crockett's Breakfast Camp (4-min walk), Bennett's Pit Bar-B-Q (4-min walk), and The Park Grill (5-min walk). What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby? Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
Recent reviews
Good 7.4 From 394 reviews
Exceptional
Great Stay!
I got in late in the evening and I was exhausted. The check in was very smooth and the clerk gladly recommended nearby restaurants. The room was very spacious and clean. The heat was on as the temperature had started to drop. Thank you.
Darren, us1 night business trip
Exceptional
Very nice
Very clean and pleasant. A bit of a mix up at check in but the staff was very nice about it.
Marcia, us1 night trip
Poor
It was dirty dirty dirty. Stains in couch and matress. Everything was disgusting and I was told to park 3 blocks away because there parking lot was full
Emily, us1 night family trip
Exceptional
It was so amazing next to the small river. We heard it all night long which was so relaxing. Didn’t hear any noise from the strip and all the people. Perfect and will definitely plan on going again
Denise, us4 night family trip
Very good
The over all condition of the hotel was clean but dated. Staff members were nice. the view from the hotel was nice.
Brandalin, us2 night family trip
Good
Disappointed
For the amount of money that it cost it is very run down Not at all what I expected. People were nice. Nothing for kids to eat.
us2 night family trip
Good
Nice people. Room not so much.
The front office people were very pleasant but that the best I can say. The hotel was old and needs to be updated. The room had a funky smell the entire time we were there. We tried to use some air fresheners to help it but they didn’t do much good. The room needed a good deep clean. There was dirt in the bathrooms and the light over the table was nasty. Also there Was no bulb in that light. We won’t be staying there again.
Blake, us3 night family trip
Very good
Could be cleaner
My family of 5 stayed 6 nights. Staff was great! Hotel was nice and quite. The only two issues we had was hide a bed was broken and went downhill the couch was to small to sleep on. And boogers that was all over the walls. Literally boogers everywhere.
Amber, us5 night family trip
Very good
I found a chicken bone on the floor and some mildew in the bathroom
TreMel, us2 night family trip
Very good
Good
Benjamin, us2 night family trip
