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All properties in Gatlinburg, Tennessee, United States of America
1 room, 2 adults

SureStay Plus Hotel by Best Western Gatlinburg

2.5-star2.5 stars
218 Ski Mountain Road, Gatlinburg, TN, 37738, United States of America

Mountain hotel with outdoor pool, near Gatlinburg Space Needle
  • Free continental breakfast, free WiFi, and free parking

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The room was ok, the bath tub had nasty hairs in it. The blankets were not clean.Apr 30, 2021
  • We checked into a room on the 7th floor and it was not very clean and had mold on the…Apr 23, 2021

SureStay Plus Hotel by Best Western Gatlinburg

from Rs4,337
  • Standard Room, 2 Queen Beds, Balcony, River View
  • Suite, Multiple Beds, Balcony, River View (with Sofabed)
  • Standard Room, 1 King Bed, Accessible, Balcony
  • Suite, 1 King Bed with Sofa bed, Accessible, Balcony (with Sofabed)
  • Standard Room, 1 King Bed, Balcony, River View
  • Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed)

What’s around SureStay Plus Hotel by Best Western Gatlinburg

Landmarks

  • In a national park
  • Gatlinburg SkyLift Park - 13 min walk
  • Ripley's Aquarium of the Smokies - 18 min walk
  • Gatlinburg Space Needle - 11 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 2.7 mi / 4.4 km
  • Dolly Parton's Stampede Dinner Attraction - 7.1 mi / 11.4 km
  • Island at Pigeon Forge - 9.4 mi / 15.1 km
  • Titanic Museum - 10.4 mi / 16.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

At a glance

Key facts

Hotel size

  • This hotel has 52 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking limited

  • Onsite parking includes off-street options

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
Services
  • 24-hour front desk
Facilities
  • Elevator
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Hindi

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 44-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

SureStay Plus Hotel by Best Western Gatlinburg’s small print

Also known as

  • Family America Gatlinburg
  • Surestay Plus By Gatlinburg
  • SureStay Plus Hotel by Best Western Gatlinburg Hotel
  • SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
  • SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
  • Family Inns
  • Family Inns America Gatlinburg
  • Travelodge Inn Gatlinburg River
  • Travelodge Inn River
  • Travelodge Gatlinburg River
  • Travelodge River
  • SureStay Plus Hotel Best Western Gatlinburg
  • SureStay Plus Best Western Gatlinburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The seasonal pool is open from May to September.

Pool access available from 8:00 AM to 10:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for SureStay Plus Hotel by Best Western Gatlinburg

  • Does SureStay Plus Hotel by Best Western Gatlinburg offer free cancellation for a full refund?
    Yes, SureStay Plus Hotel by Best Western Gatlinburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Gatlinburg?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?
    Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?
    You can check in starting at 3 PM. Check-out time is 11 AM.
  • Are there restaurants at or near SureStay Plus Hotel by Best Western Gatlinburg?
    Yes. Nearby restaurants include Crockett's Breakfast Camp (4-min walk), Bennett's Pit Bar-B-Q (4-min walk), and The Park Grill (5-min walk).
  • What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?
    Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.

Recent reviews

Good 7.4 From 394 reviews

Exceptional 10.0
Great Stay!
I got in late in the evening and I was exhausted. The check in was very smooth and the clerk gladly recommended nearby restaurants. The room was very spacious and clean. The heat was on as the temperature had started to drop. Thank you.
Darren, us1 night business trip
Exceptional 10.0
Very nice
Very clean and pleasant. A bit of a mix up at check in but the staff was very nice about it.
Marcia, us1 night trip
Poor 2.0
It was dirty dirty dirty. Stains in couch and matress. Everything was disgusting and I was told to park 3 blocks away because there parking lot was full
Emily, us1 night family trip
Exceptional 10.0
It was so amazing next to the small river. We heard it all night long which was so relaxing. Didn’t hear any noise from the strip and all the people. Perfect and will definitely plan on going again
Denise, us4 night family trip
Very good 8.0
The over all condition of the hotel was clean but dated. Staff members were nice. the view from the hotel was nice.
Brandalin, us2 night family trip
Good 6.0
Disappointed
For the amount of money that it cost it is very run down Not at all what I expected. People were nice. Nothing for kids to eat.
us2 night family trip
Good 6.0
Nice people. Room not so much.
The front office people were very pleasant but that the best I can say. The hotel was old and needs to be updated. The room had a funky smell the entire time we were there. We tried to use some air fresheners to help it but they didn’t do much good. The room needed a good deep clean. There was dirt in the bathrooms and the light over the table was nasty. Also there Was no bulb in that light. We won’t be staying there again.
Blake, us3 night family trip
Very good 8.0
Could be cleaner
My family of 5 stayed 6 nights. Staff was great! Hotel was nice and quite. The only two issues we had was hide a bed was broken and went downhill the couch was to small to sleep on. And boogers that was all over the walls. Literally boogers everywhere.
Amber, us5 night family trip
Very good 8.0
I found a chicken bone on the floor and some mildew in the bathroom
TreMel, us2 night family trip
Very good 8.0
Good
Benjamin, us2 night family trip

SureStay Plus Hotel by Best Western Gatlinburg