Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.
Reviews
8.48.4 out of 10
Very good
Popular amenities
24/7 front desk
Pool
Air conditioning
Free parking
Free WiFi
Main amenities (8)
Housekeeping (on request)
Seasonal outdoor pool
Business center
24-hour front desk
Coffee/tea in a common area
Air conditioning
Vending machine
TV in a common area
Feel at home (6)
Microwave
Private bathroom
Television
Coffee/tea maker
Blackout drapes/curtains
Elevator
The current price is ₹6,671
₹6,671
₹7,522 total
includes taxes & fees
27 Jul - 28 Jul
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 2 Queen Beds, Balcony, River View
Standard Room, 2 Queen Beds, Balcony, River View
8.68.6 out of 10
Excellent
70 reviews
(70 reviews)
Highlights
Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
River view
Sleeps 4
2 Queen Beds
View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
8.28.2 out of 10
Very good
37 reviews
(37 reviews)
Highlights
Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed
River view
Sleeps 6
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Balcony, River View
Standard Room, 1 King Bed, Balcony, River View
8.68.6 out of 10
Excellent
4 reviews
(4 reviews)
Highlights
Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
River view
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 King Bed, Accessible, Balcony
Standard Room, 1 King Bed, Accessible, Balcony
8.48.4 out of 10
Very good
6 reviews
(6 reviews)
Highlights
Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
River view
Sleeps 2
1 King Bed
View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)
Suite, 1 King Bed, Accessible, Balcony (with Sofabed)
9.09.0 out of 10
Wonderful
7 reviews
(7 reviews)
Highlights
Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
River view
Sleeps 4
1 King Bed
View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)
Suite, 1 King Bed, Balcony, River View (with Sofabed)
Gatlinburg Convention Center - 9 min walk - 0.8 km
Gatlinburg Space Needle - 10 min walk - 0.9 km
SkyPark - 10 min walk - 0.9 km
Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km
Getting around
McGhee Tyson Airport (TYS) - 68 min drive
Restaurants
Ole Smoky Distillery - 11 min walk
Sugarlands Distilling Co. - 11 min walk
Loco Burro Fresh Mex Cantina - 13 min walk
Smith & Son Corner Kitchen - 11 min walk
Mellow Mushroom - 10 min walk
About this property
SureStay Plus Hotel by Best Western Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.
Languages
English
More about this property
VISIBILITY
At a glance
Hotel size
52 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site parking is limited
On-site parking includes off-street options
Other information
Designated smoking area (fines apply)
LOB_HOTELS
Property amenities
Food and drink
Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
What to do
Ski lifts nearby
Working away
Business center
Services
24-hour front desk
Pool loungers
Facilities
Television in common areas
Seasonal outdoor pool
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Closed captioned TV
Lever door handles
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
ROOM
Room amenities
Be entertained
44-inch LED TV
Cable TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Alarm clock
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Shower/tub combination
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Mini-fridge
Microwave
More
Housekeeping (on request)
Access via exterior corridors
MONETIZATION_ON
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
The seasonal pool is open from May to September
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
HELP_OUTLINE
Frequently asked questions
Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?
Sorry, pets aren't allowed.
Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?
You can check in starting at 3 PM. Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?
Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.
Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?
SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
SureStay Plus Hotel by Best Western Gatlinburg Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower
What guests liked
Breakfast was consistently great with a good selection and friendly staff. (77 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
Clean! Great rooms, good breakfast.
Nelson
1-night trip
10/10
Great hotel. Comfortable bed.
Karrie
3-night trip
10/10
The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.
Karen
2-night trip
8/10
It is definitely not fancy..but it was clean and very reasonably priced. I would stay there again. Gatlinburg prices are OUTRAGEOUS so any chance i getvto save money i will!
melissa
3-night trip
8/10
Stayed here 5 nights, first room had a bad A/C smell to it but they changed our room right away. Has a nice free breakfast. Auto pancake maker, eggs sausage, bacon,pastries, cereal, juice etc... Rooms all have balconies overlooking river. Paid under $500 with tax and fees for 5 nights.
Scott
5-night trip
10/10
Great location and price
David
3-night trip
10/10
Amazing stay and amazing staff
Nathan
6-night trip
10/10
Great rate!
Great room!
Great view!
Location was great!
Brandt
2-night trip
10/10
Great location. Comfortable beds.
Katherine
1-night trip
10/10
My son & I enjoyed our stay there. We enjoyed the river view from the balcony it was very calming. The location of the hotel so close to restaurants and shop within walking distance. There is also a gas station a few away from the hotel.
Toishawn
4-night trip
10/10
Friendly environment, convenient to walk to all shops, big rooms for comfort..
JENNIFER
5-night trip
10/10
We were just going to be in Gatlinburg for one night on our trip. So glad we found this hotel. It was a huge room for the price. This is a hotel in a busy town but it was really quiet the night we stayed.
The room was huge. After being in a car most of the day it was nice to be able to stretch out.
The deck overlooked the river. We even saw a bear walking through the stream.
We would stay there again if we ever go through town again.
Jeff
1-night trip
10/10
Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
Larry
1-night trip
10/10
Great distance from the strip, quiet hotel. Would stay again.
Kelli
1-night trip
8/10
I enjoyed that it sat on the river with beautiful river views
Christina
1-night trip
10/10
Great property for a great price!
Donna
5-night trip
10/10
Our room was spotless and very roomy!
Kimberly
3-night trip
10/10
We had a great nights sleep after walking miles downtown all day! I would stay again. The front desk clerks were very helpful! Comfy beds. Good Breakfast options
Amber
2-night trip
10/10
Close to the town, it is easy to take a walk and explore.
Ji
2-night trip
8/10
Liked breakfast even though same thing everyday and too much salt in the eggs
Staff friendly
Room had a wet dog or dirty carpet smell
Bed comfortable
Martha
3-night trip
8/10
The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.
Tina
3-night trip
8/10
The rooms were clean and the staff I interacted with every friendly
Robert
6-night trip
10/10
Great prices and location. We had a balcony on the river, which was nice and relaxing.
Jennifer
2-night trip
8/10
Was there for a family trip the staff was very friendly and professional
beverly
3-night trip
10/10
Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.