Jade Tulum Hotel

Photo gallery for Jade Tulum Hotel

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Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Terrace/patio

Overview of Jade Tulum Hotel

Jade Tulum Hotel

4.0 star property
Suburban hotel in Tulum with spa and outdoor pool

8.8/10 Fabulous

20 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Microwave
Map
Region 15, Manzana 250, Lote 1, Entre 4ta Sur y 31 Pte, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Massage/treatment rooms
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Meeting room
  • Reception hall
  • Bike rental
For families
  • Sofa bed
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private pool
  • Separate dining area
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In a regional park
  • Gran Cenote - 6 min drive
  • Tulum National Park - 11 min drive
  • Tulum Beach - 18 min drive
  • Playa Paraiso - 19 min drive
  • Tulum Mayan Ruins - 26 min drive
  • Sian Ka'an Biosphere Reserve - 34 min drive
  • Soliman Bay - 27 min drive
  • Dos Ojos Cenote - 41 min drive

About this property

Jade Tulum Hotel

Jade Tulum Hotel features a rooftop terrace and puts you 5.8 mi (9.3 km) from Tulum Mayan Ruins and 4.9 mi (7.9 km) from Tulum Beach. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, facials, or body treatments. This upscale hotel is also 5 mi (8.1 km) from Playa Paraiso.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Poolside bar

What to do

  • Access to nearby outdoor pool
  • Ecotours nearby
  • Cave exploring nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Bicycle rentals
  • Free pool cabanas
  • Bike storage
  • Pool loungers

Facilities

  • Rooftop terrace
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • Deck or patio
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Microwave
  • Kitchen
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Blender
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Jade Spa has 1 treatment room. Services include deep-tissue massages, Thai massages, facials, and body treatments. The spa is equipped with a spa tub.

The spa is open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Jade Tulum Hotel Hotel
Jade Tulum Hotel Tulum
Jade Tulum Hotel Hotel Tulum

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.6/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

RUBEN, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The experience was horrible. They have CONTRUCTION everywhere. It was very loud starting at 8am ending around 6pm. No food, or drinks available. Cab rides where very expensive. No hot water. Power went off everyday between 1pm and 3pm. You can’t put tissue in the toilet. It was one of the worse experiences of my life outside the US.
Jai, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved my stay . Go for it do not hesitate
Mariame, 6-night trip
Verified Expedia guest review

10/10 Exceptional

First off we were very pleased and happy with our stay at Jade Hotel. We stayed at this hotel for 8 days/7 nights. Staff - very friendly and nice. They were always there to help and answer any questions we had. Food - when we arrived they opened up the restaurant for breakfast and lunch. It was absolutely delicious and affordable compared to eating out in town. We tried the breakfast box the first day - it included a juice, cookies, avocado toast, and fruit cup. Absolutely delicious and everything was fresh. We also got a latte and they even had different milk options like soy, and almond milk. The second day we had the Nutella/fruit sandwich and it was equally delicious. We didn’t have the privilege to try the lunch menu but I’m sure it was just as good. Location - very convenient. We went with his location because it’s right in the middle between the beach strip and downtown area. Since we had a vehicle we wanted to stay somewhere that had fast access to both. It’s about 6/7 min to downtown and 10/15 to the beach area strip. Because majority of Tulum is under construction, the road into the hotel area is a little bumpy and off road. But it’s manageable and only a min drive. Con - because Tulum is growing and buildings are going up daily. The construction can get a little overwhelming & loud during the day. But construction does stop by 6pm and it’s very quite afterwards. I can’t really say this is a complaint because Tulum is growing for the better!
Inna, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Jai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and great service!! Steven is the best, very kind and attentive!!
Perla Lais Alix, 7-night family trip
Verified Expedia guest review

6/10 Good

It has a lot of potential! By all means when it says it’s under construction- it is not small. Thin an actual bulldozer outside your door and a full construction site. We asked for a room farther from the the bulldozer and on our 2nd night they allowed the change. The price was low and fair but honestly for the price just stay at their “sister” hotel- Copal. The hotel is still under construction and it does not have a hotel vibe or ambiance. Also! My most infuriating subject. You cannot find them on google maps or maps- so at 3am when our flight arrived we were lost for 1.5hours driving around the area looking for the hotel. They really should have a generic email stating that. Ps. To save everyone time- they are in front of another hotel that does appear on google maps. “Mukul Tulum Hotel”
suly, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a pleasure to stay at this hotel, in general. Everything about the hotel was perfect. Overall, the accommodations and food were inviting and pleasant.
Digby, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I stayed at Jade Tulum Hotel with my wife and found it to be a pleasant and relaxing place to stay.
Phillip, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel's surroundings and location were wonderful. Above all, the accommodations and meals provided a warm and welcoming environment.
Gabriel, 1-night romance trip
Verified Expedia guest review