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All properties in Gatlinburg, Tennessee, United States of America

River Terrace Resort & Convention Center

Resort with outdoor pool, near Ripley's Aquarium of the Smokies

  • Free WiFi and free parking
From
Rs11,013

Image gallery

  • River Terrace Resort & Convention Center
  • River Terrace Resort & Convention Center
  • Outdoor Pool
  • Outdoor Spa Tub
  • River Terrace Resort & Convention Center
River Terrace Resort & Convention Center. Image 1 of 69.
1 / 69River Terrace Resort & Convention Center
7.8.Good.
  • Great location and clean room. Staff was extremely friendly! We had a couple of problems…

    Apr 25, 2021

  • Room smelled of pee every thing was out of date the picture didn’t fit the rooms look or…

    Apr 22, 2021

See all 1,007 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 205 smoke-free guestrooms
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Conference center

Feel at home

  • Laundry facilities
  • Iron/ironing board
  • Elevator
  • Bathtub or shower
  • Cable TV service
  • Flat-panel TV

What’s around

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Ripley's Believe It Or Not Museum - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk
The following facilities or services will be unavailable from March 24 2021 to April 5 2021 (dates subject to change):
  • Daily housekeeping
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed
  • Standard Room, 2 Queen Beds
  • Room, 1 King Bed (River)
  • Room, 2 Queen Beds, View (River)
  • Signature Loft, 1 King Bed with Sofa bed, View
  • Signature Room, 1 King Bed, View
  • Signature Room, 1 King Bed
  • Signature Room, 2 Queen Beds, View
  • Signature Room, 2 Queen Beds

Location

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk

What’s around

Landmarks

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Gatlinburg Convention Center - 13 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Ripley's Believe It Or Not Museum - 7 min walk
  • Ole Smoky Moonshine Distillery - 8 min walk
  • Gatlinburg Space Needle - 8 min walk
  • Mysterious Mansion - 2 min walk
  • Mountain Mall - 4 min walk
  • World of Illusions - 4 min walk
  • Ripley's Marvelous Mirror Maze - 0.2 mi / 0.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

At a glance

Hotel size

  • This hotel has 205 rooms

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 10:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Outdoor pool
  • Golfing nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities

Facilities

  • Number of buildings/towers - 7
  • Elevator
  • Picnic area

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Freshen up

  • Bathtub or shower

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • In-room safe

Special features

Dining

Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • River Terrace Resort & Convention Center Resort
  • River Terrace Resort & Convention Center Gatlinburg
  • River Terrace Resort & Convention Center Resort Gatlinburg
  • River Terrace Resort
  • River Terrace Resort Gatlinburg
  • River Terrace Resort Hotel
  • River Terrace Resort Hotel Gatlinburg
  • River Terrace Gatlinburg
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Resort Convention Center

Optional extras

Breakfast costs between USD 10 and USD 50 per person (approximately)

Pets are allowed for an extra charge of USD 100 per stay

Service animals exempt from fees

Policies

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: USD 200 per accomodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, River Terrace Resort & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • Check-in ends–anytime. Check-out time is 10:00 AM. Express check-out and contactless check-in and check-out are available.
  • Yes, Drafts Sports Bar offers American cuisine. The dining venue will be unavailable from March 24 2021 to April 5 2021 (dates subject to change). Nearby restaurants include Tom & Earl's Back Alley Grill (3-min walk), Pancake Pantry (5-min walk), and Cheese Cupboard & Hofbrauhaus (6-min walk).
  • During the winter, enjoy fun activities nearby like cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a picnic area.
7.8.Good.
  • 8.0.Very good

    Cleanliness Confusion

    The room could have been very comfortable and the hotel is in a great location. I called on the second day to ask about housekeeping and was told they weren't doing it due to covid?! I called again on the 3rd day of reusing the same sheets and towels. They took the used sheets, towels, and trash and put it in the hall. It was still there when I checked out on the 4th day.

    John, 3 night trip, Apr 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great vacation spot

    This is a great place, wonderful staff and a perfect location to wander the city! Spacious rooms, love the balcony and the view. We got daily texts from the office, checking on us to see if we needed anything, they also answered questions for us through texts, I really liked and appreciated this!! Only negative was the attached restaurant was under renovation, thankfully there are plenty other dining options in town.

    Tamara, 3 night trip, Apr 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great place to Stay

    The room was a great size and things were in good condition. The only downside was that the floors were not clean upon arrival.

    Alicia, 3 night family trip, Apr 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Gatlinburg 2021

    Everything was great Except the bed We hated it so uncomfortable being that i have chronic back pain from a broken back injure and my husband dose not. The bed was way to hard our sleep was very upsetting. After walking all day enjoying Gatlinburg a good nights sleep would have been nice. But everything else was Great.

    Cortney, 3 night family trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Room was not ready when I check in, and when I asked for the second time the lady looked mad.

    Rosa, 2 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointed

    Dirty and in disrepair. Coffee gounds all over counter. Outlet covers broke. Water marks on ceiling. Just overall dirty.

    Kevin, 1 night trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Stay Away

    We regret booking this hotel. The upholstered chairs and carpet were worn and dirty. There was no internet, even though we made four in-person requests to have it fixed. The bathroom appeared to have not been updated since the 70’s, the sink was so crooked my mascara rolled right off it. The in-room sink leaked when the water was turned on to the point where we were unable to use it. The sliding door to the balcony barely slid, and had a makeshift lock to replace the last two locks which were now broken. It’s clear the management of this hotel is letting it slide into disrepair while chumps like us stay for the location, which was its only redeeming characteristic.

    1 night family trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The room we stayed in was good. The beds were good. The bathroom needs to be redone. The bottom of the tub looked gross even after we cleaned it. We stay here a good bit and noticed each buildings are at different levels of aging in terms of remodeling.

    Tiffany, 3 night family trip, Mar 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Impromptu Family Vacation

    We found this location after we tried to check into another hotel, that we apparently booked for next year instead of Friday this year. The front desk was amazing, we were surprised at the size of the room. It was so big and it had a fireplace! We had the cutest sitting area out front. It is very close to everything. Check in and check out was easy and quick. Beautiful scenery all around.

    Lawrence, 1 night family trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    When we first checked in at one in the morning the room we had booked on hotels.com showed a very nice Mountain View room with two beds and a couch. When we got there the floor was disgusting and making our socks black there was no couch and no Mountain View. There was black mold above the shower. We called the front desk and they gave us keys and moved us to a different room. When we got to that room it wasn’t any better. They moved us to a different building to a different type of room with a king size bed and a pull out couch and a loft. The room was nice and clean for the most part. The bathrooms do need to be upgraded. The resort overall needs some work.

    Crystal, 3 night family trip, Mar 17, 2021

    Verified Hotels.com guest review

See all 1,007 reviews