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Garza Blanca Resort & Spa Cancun - All Inclusive

5.0 star property
Punta Sam beachfront property with free water park and spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Garza Blanca Resort & Spa Cancun - All Inclusive

Aerial view
Exterior
On the beach, white sand, free beach cabanas, sun-loungers
View from room
View from room
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 7 outdoor pools and 3 spa tubs
  • Free water park
  • Free children's club
  • Fitness center
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Separate bathtub and shower
  • Garden
The price is ₹60,870
₹73,652 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior Suite Swim Up 1 King Bed - All Inclusive

View from room

Junior Suite Swim Up 1 King Bed - All Inclusive

Highlights

Furnished patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite - All Inclusive

View from room

Two Bedroom Suite - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 170 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for One Bedroom Swim Up - All Inclusive

IPod dock

One Bedroom Swim Up - All Inclusive

Highlights

Furnished patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 116 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Ocean View - All Inclusive

View from room

Two Bedroom Ocean View - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 170 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Junior Suite Ocean View 1 King Bed - All Inclusive

View from room

Junior Suite Ocean View 1 King Bed - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Loft - All Inclusive

Terrace/patio

Three Bedroom Loft - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 447 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for One Bedroom Ocean View - All Inclusive

View from room

One Bedroom Ocean View - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up 2 Queen Beds - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Up 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View 2 Queen Beds - All Inclusive

View from room

Junior Suite Ocean View 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite 2 Queen Beds - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Junior Suite 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite 1 King Bed - All Inclusive

View from room

Junior Suite 1 King Bed - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Three Bedroom Ocean Front - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 403 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for One Bedroom Suite - All Inclusive

IPod dock

One Bedroom Suite - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dining table
  • 116 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Free Upgrade Mousai Cancun - All Inclusive

View from room

Free Upgrade Mousai Cancun - All Inclusive

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 9 min walk - 0.8 km
  • Punta Sam Beach - 9 min walk - 0.8 km
  • Playa Mujeres Golf Club - 8 min drive - 5.7 km
  • Isla Mujeres Ferry Terminal - 78 min drive - 8.2 km
  • North Beach - 88 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hiroshi Bar - ‬2 min walk
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬18 min walk
  • ‪Caprichos Villa del Palmar - ‬7 min walk
  • ‪Davinos - ‬7 min walk

About this property

Garza Blanca Resort & Spa Cancun - All Inclusive

At Garza Blanca Resort & Spa Cancun - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute drive of Ultramar Ferry Puerto Juárez. There's plenty of fun with the 7 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body treatments. Blanca Blue, one of 4 restaurants, serves dinner. Other highlights at this luxurious property include 2 bars/lounges, a free kid's club, and a beach bar. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 452 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking
  • Onsite carport and garage

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Grocery/convenience store

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Shopping
  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • 7 outdoor pools
  • Free water park
  • Shopping mall on site
  • Full-service spa
  • 3 spa tubs
  • Massage/treatment rooms
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Smooth flooring in room

Room amenities

Be entertained

  • IPod docking station

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Griddle

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Blanca Blue - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Food Truck - This seafood restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Snack - Onsite restaurant. Open daily.
Bocados - Onsite restaurant. Open daily.
Hiroshi - Onsite restaurant. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing there's a security system and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Villa Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Palmar Cancun Beach Spa Playa Mujeres
Resort Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Playa Mujeres Villa Del Palmar Cancun Beach Resort Spa Resort
Villa Palmar Cancun Beach Resort Spa
Villa Palmar Cancun Beach Spa
Resort Villa Del Palmar Cancun Beach Resort Spa
Palmar Cancun Spa Mujeres

Frequently asked questions

Does Garza Blanca Resort & Spa Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Garza Blanca Resort & Spa Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Garza Blanca Resort & Spa Cancun - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Garza Blanca Resort & Spa Cancun - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Garza Blanca Resort & Spa Cancun - All Inclusive?
Yes, there's free self, valet, and extended parking.
Is airport shuttle service offered by Garza Blanca Resort & Spa Cancun - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Garza Blanca Resort & Spa Cancun - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Garza Blanca Resort & Spa Cancun - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Garza Blanca Resort & Spa Cancun - All Inclusive and nearby?
Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Garza Blanca Resort & Spa Cancun - All Inclusive also has 7 outdoor pools and 2 bars, as well as a fitness center and a garden.
Are there restaurants at or near Garza Blanca Resort & Spa Cancun - All Inclusive?
Yes, there are 4 onsite restaurants, featuring Mediterranean cuisine.
What's the area around Garza Blanca Resort & Spa Cancun - All Inclusive like?
Garza Blanca Resort & Spa Cancun - All Inclusive is located on the Punta Sam Strip, a short 9-minute walk from Punta Sam Ferry Terminal and 9 minutes' walk from Punta Sam Beach.

Garza Blanca Resort & Spa Cancun - All Inclusive Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

LUIS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francisco, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A new breed of all-inclusive resort My wife and I just came back from a 6 day stay at the Garza Blanca Cancun to celebrate our anniversary. We absolutely loved it! I booked through Expedia and before getting to the resort I decided to be proactive and email the property to get more information about certain amenities and make reservations to the different restaurants available. I got a super fast reply from their representative named Isabela Sibaja explaining all my inquiries and doubts. She also helped me make reservations to restaurants on all the days I was staying with them. It was an effortless endeavor. From this email exchange with Ms. Sibaja I had a great feeling that we would be in good hands while vacationing at the Garza Blanca. They did not disappoint! My stay exceeded my expectations. From check in I felt like Garza Blanca rolled out the red carpet for us. Welcome drink and all, the check in was easy. I should highlight the service of Fernanda and Faby from the front desk who were amazing while dealing with us. After check in we were introduced to a gentleman named Arcos who was our personal concierge to help and guide us during our stay. Arcos was amazing and prompt in making himself available and letting us know of activities around the resort daily among other things. Arcos showed us the way to our room and explained how things worked around the room (a/c system, automatic shades, etc). Upon entering our room there was champagne, flutes and a happy annive
Samir, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Maritza, 4-night trip
Verified Expedia guest review

10/10 Exceptional

nice
Kim-Chau, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Subarna, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Garza Hotels are excellent. We stayed at the Cabo property last January which prompted us to choose the same hotel in Cancun - Glad we did so as the standards of service, amenities are the same. I would say Cancun wins only because the Caribbean ocean is warmer. We booked the one bedroom suite, I asked them to put us on a quieter corner which they obliged. The room was well stocked and replenished everyday. The housekeeping is on the ball and kept everything tidy day and night. The service provided in all dining amenities didn't fall short, staff is courteous and quick to turn around orders. I couldn't be more satisfied with our time at the Garza. I see a few reviews talking about slow service which I read from a different perspective - If you decide to book a vacation at the peak of the season, you should allow a bit of grace and expect service may get delayed like in any other situation with the same circumstances. I also noticed some guests treating staff poorly. It doesn't matter if you paid/how much you paid for the service, a "please" and "thank you" is also expected. Garza has a wide food selection catering for every dietarian need - then there are some reviews saying they got sick with the food served. Let's be honest:Did you get sick because of the food or did you over ate or ate what you shouldn't ? I spent 7 days in this property with breakfast, lunch& dinner never a single issue. Hospitality is a tough business but these guys deliver. Can't wait to come back!
Francisca Libia, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Safe
Alex Rustin, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Safe and enjoyable options in site
Kimberley, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jason, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff and well maintained building
junaid, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved everything about this hotel. I can’t find anything negative to say, every restaurant was Amazing, our favorite was the Blanca blue and the Italian both mangers were so nice even the waiters they did an amazing job catering to us. The swim up bar in the pool was the best part of especially if you have kids who want to have drinks every 15 mins I would like to say thank you to victor and Edwin they took care of me and family everyday at the pool! Especially my 7 year who loved to have mud slides and pina colada's. House keeper Alexandra was the sweetest person she made sure my room was kept clean everyday and made sure we had everything we needed. I do want to say the only negative thing we didn’t like it wasn’t part of the hotel but they work with the hotel is the excursion we did the (snorkeling) the experience with our tour guide was horrible she rushed the whole time in the water we barely got to experience anything we swam to the boat more than we got to look, at our we beach stop we got to jump into the water once and had to leave we spent no more than 10 mins there. I would go with another company other than Cancun adventure, oh and let me not for get that on the boat they gave my 7 year a pina colada with tequila in it which he drank half and we notice it when he gave us the cup that we smelled it was so strong when we said something we were told oh now he’ll go to sleep early! But other than that we can’t wait to go back and enjoy the resort!!!!
Melissa M, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Sinh, 4-night trip
Verified Expedia guest review

8/10 Very good

The property was beautiful staff was friendly but the all-inclusive package was not great most of the stuff on the menu was an extra charge and you had to sign a receipt for everything annoying. The liquor offer is not top-shelf has to pay extra. The Butler says u could use the sister hotel next door for breakfast but it was false. I recommend moving the coffee shop from the main dining hall cause it confused a lot of patrons.
Mohan, 4-night family trip
Verified Expedia guest review

8/10 Very good

Thanh, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect getaway for families to relax and have quality time. The food and drinks were top. The staff was attentive and accommodating to our family with special needs. The hotel is sensory friendly. The staff is very professional and warm.
Saly, 7-night family trip
Verified Expedia guest review

6/10 Good

Maritza, 5-night romance trip
Verified Expedia guest review

6/10 Good

Irina, 5-night trip
Verified Expedia guest review

8/10 Very good

Here's a polished version of your experience for an Expedia review: --- **Mixed Experience: Some Great Moments, But Service Needs Improvement** Our stay had its ups and downs. After a delayed flight from Toronto and losing our luggage, we arrived at the hotel around 10 PM. Unfortunately, our initial experience at the restaurant was disappointing; the staff was quite rude and refused to serve us. However, Luis Butler was incredibly helpful—after I shared my concerns, he quickly spoke with the property manager, who then upgraded our room at no charge. The manager also personally apologized, which I really appreciated. The hotel itself is beautiful—brand new, with a lovely swimming pool. However, there’s not much to do at night, which was a bit boring. The biggest letdown was the beach; it was very dirty, with a lot of seaweed, making it impossible to swim in the ocean. On our last day, we had another negative experience when a staff member at the pool, Fernando, refused to take our lunch order, despite being told that food service was available until 4 PM. It was disappointing and frankly unpleasant, especially after being told everything was included. Overall, I noticed that many of the outdoor staff seemed to prioritize guests who tipped them generously. While there were some great aspects to our stay, the inconsistent service and lack of evening activities left us feeling underwhelmed. If the service were more consistent, this hotel could easily be a top-notch destinat
Nikki, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great food, top shelf liquor, clean facilities, friendly and attentive staff. Would definitely Come back. The best all inclusive we’ve been to so far.
Miona, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing property. Fairly new and the staff is so polite. Not one single detail was missed. The made every experience personable. The food was absolutely delicious.
Victoria Ivory, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Nothing negative to say
stephen, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
One, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was great … loved the hospitality..!!!
Jenea, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful and we enjoyed the amenities. However the water in the sink/shower had a distinct odor. We used bottled water to brush our teeth.
Diamond, 4-night family trip
Verified Expedia guest review