"Mixed experience. The resort was clean, the snorkeling was excellent, and many staff members were friendly.
Unfortunately, service was inconsistent throughout our stay. The elevator was out of service twice while we were on the 7th floor, beach towels were frequently unavailable, room service often required multiple follow-ups, and beach service was minimal. The resort was generally clean, but the Bali beds were often left wet and dirty after rain or untidy after previous guests, and we occasionally had to clean them ourselves before using them. We were also asked twice whether we were celebrating a special occasion, shared that we were there for our birthdays, and nothing was ever acknowledged afterward. The vegetarian food was surprisingly poor, with one Mexican dinner consisting of roughly a quarter head of cauliflower with mole sauce (and nothing else).
After returning home, I attempted to contact management regarding these concerns, but the hotel refused to provide an email address for management or customer service and instead directed me to call the property from abroad.
We chose an all-inclusive resort expecting relaxation and convenience. While we don't expect perfection at all, we do expect the basics. These basic services required more effort than they should have. The refusal to provide any management or customer service email after our stay only reinforced that impression and reflected poorly on the resort's commitment to guest service."
